Serra Champaign

We recently were in need of a new car and after spending time on-line decided that a Honda was what we were interested in. After checking the usual suspects (CarMax, Carvana) we realized that our local Honda dealership (Serra Honda in Savoy) had great inventory and all the advantages of buying local. After checking some boxes on line on the website a sales associate, Yemi Akinsola, reached out to us. May I say, if you want to have an amazing morning, drop by the Honda dealership and ask to see Yemi. He is a joy to visit with. Even if you have no interest in buying a car, he is an amazing man very worthy of your time to get to know. So after several email exchanges we settle on (we think) the type of Honda we want and a time to meet up. Being an older couple and it having been a while since buying a new car, we had a lot of questions. Yemi was extremely patient with us, answering our questions, and all of this was by texting before we met. When we finally did meet, it was as if we were meeting an old friend. Yemi reviewed our “musts” and “likes” and was quickly able to point us to a line of cars that would meet our needs - which interestingly was not what we originally thought about getting and was actually a less expensive model. He listened to us and communicated with intelligence and empathy. Once we worked out what we wanted to purchase, we were greeted by Ross Beninato, who helped us work out the finances. Ross explained the various add-ons available to us and in a pressure free setting help us navigate what was best for us by sharing information without judgement. Before we left we were introduced to their service department. There were so many positive aspects to this buying experience, I am leaving them out so that this review is not too long. If you are interested in a Honda, or a fun morning, contact Yemi at our local Honda dealership. Who knows, you might come away with a new car, but you will definitely come away with a new friend. We did.

The experience I had buying my new Honda Accord from this dealership was nothing short of exceptional. I worked with Lindsay Poland and she was knowledgable, friendly, and attentive- but not pushy! Not only was Lindsay phenomenal, the entire team I dealt with was truly nothing short of amazing. I will recommend this dealership to my friends. It was truly nice to have a great car buying experience!

Straight to the point. Steve did a great job and was very friendly, helping us with every question and concern we had.

Made an appointment to look at a mazda. Left work early. My husband, who works third shift, got about 5 hours of sleep to drive with me to test drive. I kept getting asked about financing and all we wanted to do was test drive the car. I told them whether we needed financing would be determined by the out the door total price. Again asked- for the 3rd time- what type of monthly payments we could afford. I made the mistake of saying I could afford any monthly payment but was not interested in spending our money that way. When Darius went to get the car- it suddenly wasn't there. I asked where it was and no one knew... but immediately wanted to know if he could show us something else. I told them it was incredibly poor customer service to have us drive 2 hours round trip and then not have the car. The excuse I was actually given by the other guy was- "we have 4 lots and 25 salesmen". Perhaps they should consider closing a couple of them if they cannot even keep track of vehicles. When the bait and switch tactic was clearly not going to work- he said- how about if we drive it to you tomorrow? No thanks. I would rather pay $1000 more somewhere else. Its the principle of the matter. No one can ever just be honest. We went up a few months ago to look at a Nissan Rogue. That day I was told-"I can't let you look at that one. We just got it in and the service department said x,y, and z is wrong with it" I'm so dumb that I didn't realize that was a tactic they use or I wouldn't have gone up there today. So about 5.5-6 hours of my time wasted for nothing between these two trips. Never again. I only wish I would have seen these reviews prior. Frustrated and disappointed.

Be careful that your negotiated price is carried thru on your purchase agreement! Mine wasn't and it cost me $1000. I was too trusting Jim Patterson

Serra honda champaign has exceptional staff that provided me the best service and experience anyone could ask for when purchasing a vehicle. The moment I walked in the Sales Manager Jess welcomed me and made me feel at ease. I was paired with a Sales Agent named Yemi and he was a blessing in disguise. I worked with both through my transaction of purchasing my new (used) vehicle and trading my old one in and they were beyond knowledgeable and answered every question I had. When it came to the financial part Derek was exceptional and beyond met my expectations just like Jess and Yemi. Everyone was up front and honest with me and made me comfortable. Not one time did I feel like I was trying to be hassled, felt stressed, or had a bad gut feeling that I wasn’t making the right choice. I drove 3 hours to a dealership I had only stumbled upon and it was worth every minute. They have reached out several times to check on me and I have also reached out to them and they are always willing to help and go the extra mile. If you’re in need of a new or used vehicle I highly recommend making the drive wherever you are to see them.

Was here just a few minutes shy of two hours for nothing more than an oil change, even with having an appointment. They also did not complete the free tire rotation that I was told over the phone I would receive at the time of service. I was there so long I didn't even want to ask for it. Sucked all of the time out of my whole morning, and didn't even have all of the services done that I was expecting to be done. If I would have known it was going to be like this I would have taken it elsewhere, which I'll most likely be doing from here on.

Thanks you Serra Champaign for always servicing my vehicle and making it an easy experience.

I wish I would have read the reviews for Serra Honda before reaching out to them. During a negotiation for a new car I was accused of wasting their time. And their OTD price was never truly OTD- always a few add-ons at the end. All email correspondence was filled with typos and rambling sentences. An EXTREMELY unprofessional dealership. Needless to say I did not buy from them. Nor will I ever.

Bait and switch I traveled to the area to look at a car that didn't exist when I was there they said they just sold it although they only opened 15 minutes prior to my arrival