Reviews
Write a reviewAudi Service
Shannon Greenwood at Thelen's was excellent to work with. She communicated with me every step of the service situation. Audi Assist was also very prompt to pick up and tow my car. I had previously done all my regular services at Fletch's in Petoskey since that was where I spent most of my time. This was my first service with Thelen's since I purchased the car there and I would certainly schedule any other services there. In fact the exceptional service I have received from both dealers has convinced me to purchase an Audi again!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind review, J! We are so pleased to hear about your experience with our service department and we look forward to assist you again in the future!
Oil change
Overall very nice experience. Efficient and professional
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the kind review, Douglas! We look forward to assisting you again in the future!
Audi owner
Best car service....clean garage....wonderful service manager......great people
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reviewing our service department, JJ! We are so pleased to hear about your experience, and we hope to see you again in the future!
Brake inspection & recall item addressed
Brakes were squeaking so Service department inspected and found everything ok. Said this was normal and recommended hard braking once in a while. Recall issue was addressed during the brake inspection. Service department was very helpful and accommodating and washed our car too!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reviewing our service department, Mike! We are so pleased to hear about your experience and we look forward to many more years of assisting your automotive needs!
Thelen Subaru
very helpful, Staff were very attentive and straight forward about the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reviewing our dealership, William! We hope that you are enjoying your new Forester!
Review
Friendly staff, facilities very nice, work done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for reviewing our dealership, JJ!
Very Happy with My New Car and Buying Experience
Love my car. All my questions are answered and I am confident if I have any future questions my dealer will be happy to help me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so pleased to hear you love your vehicle, Mary Ann. Thank you for your business and we look forward to assisting you again in the future!
Traded for a new CR-V! Great vehicle!!
Very professional and friendly. I always get great service on the phone and in person. The upgrades to the CR-V are very appealing! You should check it out!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Vickie! We appreciate your business!
Outback
I was very happy that I bought my new car from Thelen. I looked at several places, Thelen is an excellent dealer. Rob is a very helpful and nice man, tried very hard to help me with my financial . Thomas is very smart and kindly man, he is young, but he is very professional. My vehicle is Subaru outback. It's a very smart car, I like the design.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so pleased to hear that you had a great experience with Rob and Thomas at our dealership. We hope you are enjoying your new Outback!
Thelen Subaru
Tommy, Kelly, and Rob have been so helpful and kind. I always feel they do all they can to make sure we are well taken care of and get the best possible deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reviewing our dealership, Elizabeth. We are so pleased to hear that Tommy, Kelly, and Rob were able to provide you with excellent service- they are truly assets to our company! We look forward to working with you again in the future!