MINI of Glencoe North Shore

Excellent, quick, hassle-free buying experience. Communication was superb, the deal offered via email was honored when I arrived, and my sales person was ready for me when I arrived. The whole experience was quick, respectful, comfortable, and friendly. It’s a gorgeous dealership as well. An overall excellent experience. Very happy to have purchased my Mini John Cooper Works Countryman All4 from Mini of Glencoe and would recommend this dealership to anyone.

I just purchased my Mini S 2 door hardtop from Mini of Glencoe North Shore. This is my second time owning a Mini Cooper. My first purchase in Madison got me hooked on Mini's. This time I had dwindled it down to two different Mini's at two different dealerships..and..the Reason I purchased from Mini of Glenco instead of the other Mini at the other dealership..wasn't due to pricing..It was Absolutely based on the salesperson. The other dealership did Not provide the "Mini" customer service that I had been accustomed to. Ric Tryce at Mini of Glencoe did!! He was amazing..made me feel welcomed back to being a Mini customer..and provided extremely fair pricing!! We communicated by phone and email due to coronavirus circumstances..when I arrived today to pay and sign for my Mini it was Flawless..all the paperwork ready do to their awesome financial advisory as he was off today and prepared everything in advance yesterday for me. Talk about Teamwork!! Nothing but great things to say about Mini of Glencoe!! ❤

I called to make a service appoint for my Mini at Knauz Mini and was told the dealership was sold to Fields Mini of Glencoe. I was transferred by the Knauz service rep, then hung up on. I called Fields Mini of Glencoe again, was transferred to the service department, remained on hold for 18 minutes and then decided to hang up. From the start this is very poor customer service! I am also not happy that I have to now drive an extra 15 miles to get to the new dealership. I have several issues going on with my Mini at the moment, but I guess I will just have to take my business elsewhere.

We hesitated to go back to Fields Infiniti for the Q50 after a not-so-great experience buying our G35 11 years ago. 2 weeks ago we were shopping for the Q50 at 4 different dealerships, with Fields being the least likely place to buy from. Killian Davis was he was exceptional. He really knows how to close the deal and his customer service didn't stop after we signed on the dotted line. He followed through with everything during and after the sales. He was not pushy and was very patient with us. In the end, we ended up buying our car from Fields.

Overall, it was a great experience. James W was our Sales representative. He was very transparent about pricing to ensure that there were no surprises. Juan in the service department was also a true help when I had some hesitation in color choice for my new car. Chris, the sales manager, checked in with us a few times to make sure all of our needs have been taken care of. Thank you James, I love my new car, and thank you, Juan, I love the color!

James won was very helpful, and showed us around. we knew what we were looking for already so he helped us with that. The process was also very fast and easy.

June 8th, 2016: This is an edit /addition related to my most recent attempt to resolve issue with this particular dealership: Because of Field Infiniti's response to my review and my belief in second chances, I re-engaged the GM to revisit and resolve the issues around my dashboard with hideous bumps all over. I put in concerted effort by calling and meeting with the GM onsite who expressed shock and surprise on how visibly horrific my dashboard looks from the defect in the material. After the initial verbal commitment to resolve the issues, few correspondences, and having told that Infiniti's field claims representative was going to get back within a week of the status, my last four calls and outreaches have gone unanswered for three weeks. With this recent experience I am struggling to trust the assertion that Fields Infiniti is thorough and vigorous in its effort to serve its clients. It is only confirming the shortcomings I have encountered in the past, so far from anywhere close to excellent or even good. Old Review: Great dealership to do everything superficially well- cafe, greeting, pleasant staff however when it comes to truly fulfilling a role of dealership, fails miserably on all fronts: proactiveness, integrity, transparency, accountability. Issues Transparency: My FX35 had bumps all over the dashboard for years. I was told it is a common issue with Infinitis (FX) however it will cost a bit to get it replaced. What they failed to tell me is that my vehicle qualified for a recall/ replacement issued by Infiniti and I should have been covered. Proactiveness/ consistent competence: My vehicle has had one of its tires leak air on a consistent basis and was told it is an error with the display but the tire is fine. After several rotations I brought to their attention that I would like a check on the tires because it was started to affect my steering wheel and the axle possibly. They performed the check and found a leak and told me the only route was replacement. Later I found out through another service person on my 3rd visit and insistence that there is another fix available which does not involve tire replacement and they finally conducted it. Accountability: Result of not properly and proactively diagnosing the tires has resulted in damage in the bearings of my wheels and there has been no acknowledgement or concessions. I have filled out surveys and have never gotten any follow ups. Overall I am deeply disappointed by the actual "Service" component of what a dealership is supposed to provide. I have a tarnished brand of Infinitis as a consequence as well as this dealership. My advice: find another dealership for more consistent true vehicle service and don't be wowed by the bells and whistles of the dealership.

I have owned my car for 12 years and have always used this dealership to care for my car. Even though my car is "seasoned" I still would trust no one to care for my car like Fields Infinity of Glencoe. They are upfront and very professional to work with. I have mostly dealt with Tommy and have been pleased with others I have worked with also.

The driver's seat of my 2013 G37X locked in a reclining position. I had it towed to Fields Infiniti (Glenco IL) for service. Tommy had the situation diagnosed, the parts ordered and gave me a loaner. The car was brought in for repair on Monday of this week and the repair was completed on Wednesday. Tommy has been of great help in servicing autos for me. This is why I have been buying and using Fields service for over 20 years.

Quality workmanship and service. David listened well, handled himself in a professional manner and made certain all of my questions were answered. I will continue to service my G35x at Fields as i have for the past 10 years.