Reviews
Write a reviewGreat Experience!
Our salesman, Dallas was very informative and not pushy. He listened to what our needs were and helped us make the best decision for our family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Sandra. We're glad to have Dallas on our team and that we could provide you with an informative,pressure-free and positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Bill Brumbaugh - General Manager
Excellent car, excellent salesman.
Our salesman, Giovanni, couldn't have been more patient, enthusiastic, knowledgeable, accommodating, friendly, and informative. He MADE the difference. Even when I was completing all the paperwork on our new car, I saw him outside the window polishing my new car with a soft cloth as if it was his very own new car. That's sincere dedication and attention to detail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us at John Hine Temecula Mazda congratulate you on your new car and appreciate the opportunity you presented to earn your business! Giovanni is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, patience, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook page! Best, Bill Brumbaugh - General Manager
Very refreshing, no price games!
No hassle! The price negotiation was a single step and they come up with the best price out of 5 dealerships. No games with unwanted options, just offers. This is the way I wish car buying always worked.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for writing about your visit with us and congratulations on your purchase! We hope that we have earned your repeat business by working hard to get you the best price possible. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. Best, Bill Brumbaugh- General Manager
Amazing
They were very friendly and they really went out of their way to help me get the car I wanted. Definitely refined them to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Sincerely, Bill Brumbaugh- General Manager
Great Experience
We went back to Hine Mazda because of our positive experience when we got my wife's car about a year ago. When a significant issue came up, the dealership personnel were honest, upfront and truly strived to correct the situation. It was very clear that customer satisfaction is this dealer's number one priority.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to write this review. We aim to turn every person that visits us into a repeat customer. Please continue to visit us whenever you have questions, and we’ll continue to provide great service! Also, check out our Facebook for exclusive deals. Best, Bill Brumbaugh- General Manager
Don't wait for service if you have to be somewhere.
Was quoted an hour and a half for recall work. I was early for my appointment to check my car in, and two hours post appointment, I was still waiting for my car..
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to hear you did not have a pleasant experience with John Hine Temecula Mazda. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation. Best, Bill Brumbaugh- General Manager 951.553.2000
Treated with respect
I referred precious family friends to Giovanni Loche for new car purchase . I was very pleased with how he treated them . With respect ! And truly helped them to get a fantastic mazda that fit them perfect .. I would not hesitate to do it again..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this review, Dj. We are very happy to hear that we could help get you set up with the perfect new car for you and that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best, Bill Brumbaugh- General Manager
Wonderful Customer Service!
I liked that Giovanni was very informative and helpful. I also liked that I didn't feel pressured to buy, which made me want to come back willingly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your outstanding review, Tina! I'm very happy to hear that Giovanni was such a help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Bill Brumbaugh- General Manager
Professional and timely.
The service department is excellent when it comes to diagnosing and advising the appropriate service required to repair what is needed. In the past years I have never been pressured into doing any repair or replacement that was not absolutely mandatory in order to keep my vehicle in good maintenance and repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Trudie, thank you for your kind words. We feel our service department is what makes John Hine Temecula Mazda special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, Bill Brumbaugh- General Manager
Purchasing a car was a fun & stressless experience!
The staff was very courteous and thorough. Patrick Hunter took us through the initial paperwork and made it painless! Jonathan Kastner, Finance Manager, explained every detail of what we were signing. Patrick took lots of time to explain all the features on the car so we felt comfortable to drive away. Bill Brumbaugh came by a spoke with us and made us feel special. It was impressive to see how much all the staff loved working at the dealership and felt like they were part of a family that we joined. Jim & Electra
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new purchase! I hope you are continuing to enjoy your new vehicle! We are glad that Patrick, Jonathan and Bill did a great job assisting you. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. If you have any questions or concerns, please do not hesitate to come see us. Best, Bill Brumbaugh- General Manager