Hello Mazda of Temecula

From the moment, I hesitantly walked up to the door(I have a phobia of vultures) I was completely amazed with the whole environment. No pressures, no pushing, no repeated callbacks, these guys are professionals and they let there product sell itself (with helpful guidance). I am often sold on customer service before anything else, and these guys have it down.

Son Huynh and Amber were a pleasure to work with and made the process go very smooth, Son's knowledge of my prior purchase helped close the deal... Amber being an Angel fan made it more fun too!

Son Huynh was really the best to work with! Friendly and knowledgeable staff. There was no sales pressure. And I absolutely love my new car.

Mack Foster was so very patient with me while I tried to make up my mind. I appreciate that he was not pushy or "hard-selling". It was a tough decision down to the wire but I love the new Mazda6 Touring that I bought!

Mr. Mack Foster was outstanding and made my car purchase of a new Mazda 3 an easy and enjoyable experience. He was a consummate professional, a gentleman and a man of impressive character. I would highly recommend him and John Hine Temecula Mazda to anyone purchasing a new vehicle. -K. Johnson

It's been many years since I've purchased a car from a dealer. From the beginning of the online application process, Jonathan was very open and honest about the ability of me getting financing. I had very low scores, so low, I didn't even want to know them myself. He never came across as judgmental or condescending because of my poor credit history. I never felt like he was doing me a favor by helping me buy a car, just the opposite. I also like the fact that I never felt pressured or attacked by my sales representative, Mack Foster. He was calm and cool when we selected my vehicle. During the final approval process, I was constantly kept up to date on the status of where my loan process was and even told that everything was at a "green" light approval wise. I wasn't waiting around to be told, "sorry, there's nothing we can do for you or you'll have to make another car selection of lesser value". I was waiting for those comments but they never happened. I was finally called into the "glass room", the finance department. This is where I have always dreaded going because I always felt chewed up in the end, very regretful for every buying a car. But not here, the finance department was excellent with doing everything possible to make my deal work. The price was lowered without me fighting for it, my trade in was higher than blue book value and I never had to haggle or debate over simple things. It was a very pleasant experience. I'm now zooming around town in a very affordable, classy Mazda 6 sedan! Thank you to the entire staff at John Hine Mazda who helped me through this experience. I will refer everyone I know who's in the market for a car. Keep up the excellent, above the other's, work.

Just purchased a 2014 Mazda 5 from the John Hine Temecula Mazda dealership. Worked with their Internet Manager, James Wine, throughout the entire process. Very professional, knowledgeable, and honest salesman…sounds a bit oxymoronic, I know… I was searching for a used mid-sized SUV, astonishing to learn I could get into a brand new Mazda 5 for the same cost. James was a tremendous help! I would recommend his expertise and this dealership to family and friends in the market for a new or used car. Whether or not you want to buy a Mazda or would rather buy from another source, it’s definitely worth your time to talk with him beforehand. Very satisfied customer, 5 stars across the board!

In April I had some warranty work done by this dealership which included an electrical short, window motor and a inner axle support bearing. Shortly after I went to check my fluids when I noticed my brake fluid cap was off just setting aside. I tried to put it back on but realized the cap was broke. I called them right away and of course they denied ever touching it. Then my abs light and break light came on and I took it to a mechanic. When they diagnosed it it was the abs wheel sensor on the same side they had repaired the wheel bearing. O.k so no big deal things go bad. But when they took off the wheel that sensor was zip tied to the upper control arm and the bolt had been broken off inside. Also when they changed the wheel bearing they used the same lock nut and didn't lock it. Which I was told can be dangerous. I understand that thing arise while repairing vehicles but this should not have been left this way. Nor be something I now have to pay for since my warranty is expired. I know they will deny doing anything of the sort. The zip tie was new so It couldn't have been from 3 years ago when my brakes were done. Also I would have thought that if the mechanic seen something like that they would automatically bring it to your attention. I always thought that bringing your car to the dealer for repair was best but after this experience I'm not sure.

Short version: John Hine Temecula Mazda got my business because their honesty, attention to detail, trying to provide the best service above and beyond. Long version: After requesting several online quotes for a Mazda CX5 from local dealership I knew that it was not going to be easy. Prior to this, I have purchased several Mazda before through the internet manager and the process was transparent without any hiccups; everything was detailed. This time I was really shocked because the quotes I received for the CX5 were really vague. I requested more detail but I was not going anywhere. That is when I decided to expand my search radius. That is when I saw that John Hine in Temecula Mazda had a CX5 model I wanted despite that they are 75 miles away from my location. I asked for an online quote and I received one in about an hour. Jason was the internet manager who sent me the quote. Like others there was just the price plus taxes and title. Most online quotes include rebates to make the price more attractive. So I ask for more details like price breakdown, etc. Jason responded while other dealers remained silent. Jason assured me that this was his discounted price. No were hidden fees, no manufacture incentives. It was just the price of the vehicle as equipped. I did qualify for customer’s loyalty incentive because I also own an Mazda 3. He added that into the calculation. Even he matched and beat another dealer’s quote. At the end we compared out of the door prices and I was really close to his final cost. I accepted his offer (Wednesday) but I could not be in until Friday. My only problem was on that day I did not have a ride back home. So Jason offered to have someone from their team follow me home to drop off the CX5 then ride back to the dealership to pick up my old car. This is what I call going above and beyond. At the end, I was able to have my brother-in law to come with me. I did not meet Jason in person that day because he was not schedule to be in later in the afternoon. Carlos and Pete were aware that I was arriving that morning. And they made sure that the process was smooth as possible. At the end I, met Katie from finance to finish the paperwork. She reviewed every line item to make sure that there were no mistakes or questions. Everything went so smoothly that I was out driving home with my new CX5 after one and half hour since my arrival. This dealership has relaxed environment compared to other dealership. At the end, I am really happy the way that John Hine Temecula Mazda treated me. I will definitely recommend John Hine Temecula Mazda. And when time comes to replace my older Mazda 3, I will not hesitate to go there again.

I brought my MX-5 in for an annoying rattle that was making my commute miserable. Kristina said they would take a look at it, along with a tune-up. To my surprise, it was fixed and runs quiet and smooth. It is amazing. Also, after the work and payment, Kristina explained to me the nature of the problem and how it was fixed. She is very professional and treats customers with respect. Kristina is sincere and provides great customer service.