Stephen Wade Nissan

This dealership gave me an internet price, then when I went in the finance manger had added over $5000 to the price, trying to give me gap insurance, overpriced extended warranty, and an additional $2000 over the agreed price on thecar. BUYER BEWARE of this dealership, They kept me in the finance manger office for over 2 hours

Horrible experience with Finance Manager. I was given a price for a new vehicle by the fleet sales person and the Saleman. It was verbally conveyed to the Fiannce Manager. It was after hours so I was rushed and I had to do a dealer trade for a new car in Las vegas. I signed thinking I could trust the Sales people and finance manager. When I got home, I pulled the contract out and the price was over $5000 over what I had agreed to. I called them the next day and told them not to get the car from Las Vegas, they told me sorry, you signed the contract and there is no "cooling off" time in Utah. I told them I would not pick the car up, the ysaid too bad you own it. Do not do business with this dealership, unless you get your magnifying glass out and read every piece of the contract. Very untruthful finance manger-even the sales people told him what price we had agreed on

STAY AWAY FROM HERE!! Man these guys are good, they put a super nice guy to greet you and show you a car then the second you're hinting you might be interested, they have their hard-nosed liars running the rest of your time there. We had questions/concerns that were dismissed or answered in a way that left us more confused. Rather than meeting with just one person the guy kept leaving to talk to two different other guys we never ended up seeing. We ended up with a service contract we never wanted and never said we wanted that cost over $1500. We called to ask why it had been added and they told us to come in the following day so we could talk to the finance guy we'd dealt with previously. When we got there we were told it was his day off and to come back the next day, which we did, just to learn we didn't have any need to come back.. so we thought. The service contract never got cancelled or refunded. We bought the car in November 2014 and are still dealing with this issue now (March 2015). This is ridiculous and totally unacceptable. We never heard about them getting our license plates, we had to call and go in and get the run around on those too. EVERY SINGLE SECOND of dealing with this guys have been miserable, do your self a favor and go somewhere else for a car.

My son just returned from his LDS mission and was ready to buy his first car. He found the car he wanted and was given CARFAX report showing the previous owner took gook care of the car. The sales person showed that they did a “Gold Medallion” check on the car and showed him a page that showed everything they did to confirm the car was in good shape. With all the documents showed to us he felt good about the price and bought the car. What they did not show him was that it had an owner after the previous owner that had it for just over a week and the car was bought back by the dealer for reasons that they wont disclose why. The CARFAX shows that a bunch of service was done to the car including electrical. My son took possession of the car and things started to go bad on day two. It was idling very rough and he took it back and was told that it was just a loose muffler. They temporally stopped the rattle but did not fix the roughness of the engine. He drove it 90 more miles then the alternator went out. He called Stephen Wade and was told sorry that’s an as is used car. Then not more that 3000 miles the engine went bad with burnt oil sludge and it will cost $5000 to fix (new engine). That’s more than the cars worth. This was a very bad experience all the way, to the point the Sales Manager stomped out on him and said “I am done with you”.

I am writing this review to try and save someone else from having the experience I had at this dealership. First of all I would say do not under any circumstances use the online buying tools. You will be given to the least experienced sales person they have. This was my experience. I got on line to do the prequalification so that I knew that I could go buy a car and have that all out of the way. I got a call back from a manager and was told that I would be dealing with Salesman X. I went down to test drive and the car was great, the salesman was very personable if not very knowledgeable. I made arrangements to buy the car and went through the whole process with the finance dept. The finance guy that I was dealing with was very nice, but he tried hard to up sale the insurance etc. When I picked up my car they did not have time to detail it and told me to come back and have it detailed later. When I was showing my car off to my friends, I opened the trunk and there was a black widow nest with a black widow in it. I killed the black widow and did not think much about it. I then left town for a few days with the car locked in my garage. When I got home and was driving down the street, I looked down and there was another black widow nest in the passenger area. I pulled over and killed that one. I called the dealership and told them it needed to be taken care of, and they made an appointment to have it detailed. When I took it to be detailed, they told me to sit down and wait and it wouldn't be long. 50 minutes later when I said I was on my lunch and needed to know how much longer it would be, I was informed that the detailers had not came on time and they were just getting started. I talked to Gary and he said that he would make it right etc. When I called back to talk to Gary again, I was told he no longer worked there. I was given to another manager and was promised the moon. Then when I went back to talk to him again, he was no longer working there either. To make a long story short, in the time I have been working with them every time I go back the person I was dealing with is no longer there. The finance guy was a whole different story, he sent the wrong paperwork in for the disability and life insurance three different times and then never did get it corrected and it was cancelled. I have spent so much time there on those red chairs I think I am becoming a fixture. I have had three different managers, a salesman and the finance guy that I have been dealing with all get fired or quit. I never have got the whole mess resolved, and have frankly just given up on them. Take my advice, run as fast as you can to Las Vegas or Salt Lake, this place is a disaster! But I love, love, love my Nissan Versa so get one, just not here!

Friendly, courteous, knowledgeable and easy to work with. No sales pressure, yet Shelly has a sixth sense about what the customer both wants and needs. Both Graham and Matt completely saw our financing and purchase process from start to finish. We have bought four vehicles from Wade and all were first class. Thank you all !!!! Sterling and Ranae Wulff

I bought a used Nissan Titan from Stephen Wade Nissan and I'm not only happy with the truck, but I also feel like they treated me fairly and gave me a great deal. They worked with a bunch of lenders and they were able to find the financing that worked just right with my budget. I've also brought my truck back and had both routine maintenance and warranty work done, and I feel like I never have to guess if the work is done correctly. Their full service Synthetic oil change service is about the same price as a quick lube for conventional oil. When I'm in the market for another truck I will not hesitate to stop by Stephen Wade.

Visited Stephen Wade Nissan and talked with Gary Lister. He was very knowledgeable about the different cars on the lot. The customer services was great and was a great overall experience and will be going back to see Gary. We also be recommending my friends and family.

The reason I a writing this review is because of my wonderful experience at Stephen Wade Nissan and my salesman Jeffrey Call. I was very impressed by Jeffreys knowledge of the vehicle. I would buy another car from Stephen Wade Nissan and will always ask for Jeffrey.

I loved the service at stephen wade nissan. elder was very friendly and answered all of my questions. I would definitely recommend stopping by here first