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Glenn Polk Autoplex CDJR

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (280 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 712-1963 (888) 712-1963
Used (888) 711-9723 (888) 711-9723
Service (888) 713-1528 (888) 713-1528

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service

The service advisor Eric was fantastic. My car limped into the facility Saturday and he had it fixed Monday morning. Additionally, he saved my weekend by getting a rental from Enterprise before they closed. Although it was a costly repair, Eric made it less painful with great service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

::)) I'm happy to hear that Eric took a rough situation you were in, and made it "less painful" for you. He does a great job for sure. Thank you. - Trent Polk

I bought a new Jeep renegade.

I will always use this dealership. Salesman was great. He let me detest drive to differs Jeeps. I was not even for sure if I wanted to trade my car in. It was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

That is very good to hear, and thank you for the FIVE STARS. - Trent Polk

Ford service

The staff are very friendly, knowledgeable, and professional. One of the things that I like the most is that the staff knows that your time is important and they do everything possible to be expedient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We truly do our best to be respectful of everyone's time. This is a "go-go world" and we want to make sure to be efficient. Thank you too. - Trent Polk

Great purchase experience of an Edge ST!

Purchased a new Edge ST over the phone from Bryan. Both him and the sales manager where very helpful and didn't waste my time. They had my vehicle delivered to me 2 days after purchase and would have delivered the next day if I wanted it. They did what was most convenient for me and I live 300 miles away! The price was by far the best price I could find within 500 miles. Found an identical vehicle 75 miles away for $4000 more. Definitely would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Amazing!!! That is awesome that you did business with us from 300 miles away. Thank you for telling everyone, and we will see you on the next one. - Shawn Polk

F250 lariat

Called in told them what I was looking for in 30 minutes they called back and said they had what I was looking for give me the price. I showed up and signed the paperwork and drove off. No hassle great place to buy a new pickup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hassle Free is what we do!! Thank you for your business and great review. - Trent Polk

Buyer

Customer service is terrible I’ve asked for a part under warranty last 3 visits and haven’t gotten it. Too long of wait when oil change

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Wow. I haven't seen a 1 star in a VERY long time. I am unaware of the part under warranty situation, but will for sure get with them and ask. I apologize that you think we are "terrible". That sounds extremely harsh if you only knew the hearts of my team in RCDJ service. I will dig further for sure though. Thank you. - Trent Polk

Great Buying Experience

After being referred to Glenn Polk by a good friend I went their Preowned lot to shop for a new car. I was greeted by Levi Brand and from start to finish he was AWESOME. I went to the dealership simply seeking information on what was possible, and all thanks to Levi I left very informed AND in a Brand New Car:) You guys have definitely earned a customer for life, thanks again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

"customer for life" is music to my ears.:) Thank you very much too, and I will tell Levi. - Conner Polk

Hassle free with no worries!

Jacob Sewell took my vehicles issues and made it hassle free to get them completed. I recommend this facility whether you’re buying a new/used vehicle and for routine/warranty maintenance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Mr. Carter. Jacob takes very good care of his customers. We will see you on the next one sir. - Trent Polk

Transmission service on Ram 2500

With Eric as service advisor service is always excellent and work quality is also great. I trust them completely with my vehicle. I travel past several closer dealers so that I can have my service performed through Eric.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Coming all the way from Flower Mound is amazing. Eric has a great following and this proves it even more. Thank you Bob. - Trent Polk

Head work

Great people, was in good hands all the way through. Would definitely recommend for service and repair and will give them first shot on my next truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We will certainly take a shot on your next truck sir...that would be great. Thank you for doing business with us. - Trent Polk