Reviews
Write a reviewVery Satisfied
I was very satisfied with me service at Glenn Polk Autoplex in Gainesville, Texas. I like the truck better than any vehicle I’ve ever owned!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
"Better than any truck you have ever owned" is saying a lot Gary. I bet you have had your fair share. Thank you very much sir. - Trent Polk
King ranch
Chase got my wife and I in an awesome king ranch pick up truck yesterday! We had a great experience and didn’t have to drive to the city for a great deal!! Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm happy to hear you didn't have to go to the city to buy. In fact, EVERYONE in the city should come to us too.::)) Thank you for your business and I'll let Chase know. - Trent Polk
Repeat Customer
I just purchased my 4th new vehicle from Glenn Polk. I would rather do anything than go through the typical buying experience to get a new vehicle due to selling tactics used at dealerships. Sean Dougher made this process much less painful on my last purchase. The last overall experience led me to seek out Sean again to buy my newest car. Thanks to Sean and Trent’s extra efforts, I will be a return customer. Thanks gentlemen for going the extra mile to find the perfect car for me and making it a pleasant experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Kim for being a great sales and service customer. I'm happy to hear that we make it "less painful" that most dealerships::)) You are always so pleasant when you come to see us that it makes for a great partnership. We will see you soon. - Trent Polk
Went to go look at a truck i wanted
I went thinking buying a car would be the hardest thing ever but Frank Villarreal helped me and explained everything and didnt leave until he knew i was happy and all my questions were answered we need more people like him in this world God Bless and thank you for all your help!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I love to hear that Frank. Congrats on you new car.
Great service!
I recently bought a used F150 at another dealership and needed to get lug locks and a bed liner. While I was talking with the parts department, Mr. Moreno stopped and answered my question about the items and offered to set up an appointment for me. The service was perfect,which led to a purchase of new tires and a regular maintenance schedule thereafter, all due to the courteous and thorough professionalism of Mr. Moreno. For me, a company is known by the men (and women) it keeps, and Polk Ford is great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That is a great story, and a great testament to Luis Moreno in Ford Service. I am very happy he took good care of you Donovan. - Shawn Polk
Ford F-350
Chase, our salesman, was very professional, he made our buying experience run smooth and prompt. I would definitely recommend this dealership when buying a car or truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
That is great to hear Danny. Chase does a wonderful job for us. Thank you for your business. - Trent Polk
Jeep Grand Cherokee
Eric in service was a total professional handling my auto service concerns. I would highly recommend this dealership and Eric to anyone looking for a first class organization.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
"First class" is what we strive for Bill. Thank you very much sir. Eric does a great job for us. - Trent Polk
Great experience
Milford was amazing today! He made purchasing our Durango a great experience!!! He promised us when we walked in that he would get us a great deal and he kept that promise!! Go see him!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I love hearing that Kristie. Milford is truly a wonderful person, and takes great care of his customers. Thank You. - Trent Polk
2015 Jeep Wrangler
Eric Lunde was absolutely amazing! I most definitely will bring my vehicle to him everytime..very fast, very helpful and very informative! Very pleased with my service! Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
That's awesome Shannon. Eric and the team do a fantastic job. Thank You. - Trent Polk
Eric, the service guy!
Everyone is very courteous and helpful. Eric is always knowledgeable in answering my questions and concerns. I would recommend Eric and anyone at the dealership to anyone looking to buy a car or for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Mrs Hunter. You have been doing business here a long time, and we really appreciate you. - Trent Polk