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Glenn Polk Autoplex CDJR

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (280 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (888) 712-1963 (888) 712-1963
Used (888) 711-9723 (888) 711-9723
Service (888) 713-1528 (888) 713-1528

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very Satisfied

I was very satisfied with me service at Glenn Polk Autoplex in Gainesville, Texas. I like the truck better than any vehicle I’ve ever owned!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

"Better than any truck you have ever owned" is saying a lot Gary. I bet you have had your fair share. Thank you very much sir. - Trent Polk

King ranch

Chase got my wife and I in an awesome king ranch pick up truck yesterday! We had a great experience and didn’t have to drive to the city for a great deal!! Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I'm happy to hear you didn't have to go to the city to buy. In fact, EVERYONE in the city should come to us too.::)) Thank you for your business and I'll let Chase know. - Trent Polk

Repeat Customer

I just purchased my 4th new vehicle from Glenn Polk. I would rather do anything than go through the typical buying experience to get a new vehicle due to selling tactics used at dealerships. Sean Dougher made this process much less painful on my last purchase. The last overall experience led me to seek out Sean again to buy my newest car. Thanks to Sean and Trent’s extra efforts, I will be a return customer. Thanks gentlemen for going the extra mile to find the perfect car for me and making it a pleasant experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much Kim for being a great sales and service customer. I'm happy to hear that we make it "less painful" that most dealerships::)) You are always so pleasant when you come to see us that it makes for a great partnership. We will see you soon. - Trent Polk

Went to go look at a truck i wanted

I went thinking buying a car would be the hardest thing ever but Frank Villarreal helped me and explained everything and didnt leave until he knew i was happy and all my questions were answered we need more people like him in this world God Bless and thank you for all your help!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

I love to hear that Frank. Congrats on you new car.

Great service!

I recently bought a used F150 at another dealership and needed to get lug locks and a bed liner. While I was talking with the parts department, Mr. Moreno stopped and answered my question about the items and offered to set up an appointment for me. The service was perfect,which led to a purchase of new tires and a regular maintenance schedule thereafter, all due to the courteous and thorough professionalism of Mr. Moreno. For me, a company is known by the men (and women) it keeps, and Polk Ford is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That is a great story, and a great testament to Luis Moreno in Ford Service. I am very happy he took good care of you Donovan. - Shawn Polk

Ford F-350

Chase, our salesman, was very professional, he made our buying experience run smooth and prompt. I would definitely recommend this dealership when buying a car or truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

That is great to hear Danny. Chase does a wonderful job for us. Thank you for your business. - Trent Polk

Jeep Grand Cherokee

Eric in service was a total professional handling my auto service concerns. I would highly recommend this dealership and Eric to anyone looking for a first class organization.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

"First class" is what we strive for Bill. Thank you very much sir. Eric does a great job for us. - Trent Polk

Great experience

Milford was amazing today! He made purchasing our Durango a great experience!!! He promised us when we walked in that he would get us a great deal and he kept that promise!! Go see him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I love hearing that Kristie. Milford is truly a wonderful person, and takes great care of his customers. Thank You. - Trent Polk

2015 Jeep Wrangler

Eric Lunde was absolutely amazing! I most definitely will bring my vehicle to him everytime..very fast, very helpful and very informative! Very pleased with my service! Thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That's awesome Shannon. Eric and the team do a fantastic job. Thank You. - Trent Polk

Eric, the service guy!

Everyone is very courteous and helpful. Eric is always knowledgeable in answering my questions and concerns. I would recommend Eric and anyone at the dealership to anyone looking to buy a car or for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Mrs Hunter. You have been doing business here a long time, and we really appreciate you. - Trent Polk