Hanlees Davis Chrysler Dodge Jeep Ram

Easy to make appointment - service advisor Hector was great - very informative, no attempts to sell unnecessary services, but at same time explained why the services he recommended were necessary. Vehicle ready in time specified, waiting area very pleasant and staff I interacted with very friendly. I’ll be back for all future service needs .

Car returned with more problems after doing work it was there for & still delivered it

The gentleman that helped me with everything was fantastic. I will now only deal with him and no one else. Reception was not friendly or helpful. He stepped in and took care of me. I'm very grateful

Took a longer time than what was first stated. Didn’t include all services-alignment

I had my vehicle in the service center for a week when they told me it was going to be fixed in two days max. Very bad service and poor communication. I will never come back here again.

Absolutely amazing service from top to bottom. This is a perfect example of a dealer doing it right

Our 2019 Niro blew the AC system driving our son home from college in June. When it was time for us to drive him back to school 12 weeks later, the car was still in the shop. It seems like they were severely understaffed with mechanics, so the car sat idle for weeks waiting to be diagnosed, then every step of the way there was delay. I have compassion for the service manages having staff leave suddenly for personal reasons was not their fault; also was some waiting for parts, then a surprise once the mechanic opened up the car (c.7 weeks in) -- but even so every step took 5x longer because of the wait time to get a mechanic checking things out. What was most frustrating was the communication. I would call day after day and sit on hold 20-30 mins (then have to give up and go back to work) while our service manager Mohammad avoided picking up my calls. I left 2-3 messages a week and I think he called me back twice during the whole 3 months. Then the update would be "we are short staffed, you are next, a few more days." The women at the front desk were unfailingly polite and professional each time I called and left a message. And in June the service manager Tom was really helpful -- got the ball rolling to get the car diagnosed and got us in a loaner.

Brought vehicle in to find a slow leak in one of the tires. They show me a mangled lug nut. They said it was defective? They obviously didn’t take care in removing the “defective” lug nut. I ended paying for a set of five new lug nuts! It made no sense to me when the other four were still good? I don’t trust this service dept any longer. I no longer have the older Jeep Renegade and traded in for a newer Jeep from a different dealership.

The salesman was very nice and knowledgeable. Only draw back was he waited till I was ready to drive off to tell me the tire pressure sensor didn’t work. And the finance department called on the Friday after I got the car saying he hadn’t received my check Called again the next Friday saying the same. I was about to have a nervous breakdown. I went to my bank where the showed me a copy of the canceled certified check the dealership had deposited on Thursday before I received the first call saying they hadn’t received payment.

They forgot to use my coupon, so I was required to drive back to Davis, (I live in Woodland), to adjust my bill. They wouldn't do it by phone. I hardly got an apology. "My bad" really isn't one. Service is expensive for what they do and they aren't that friendly. I won't be back.