Reviews
Write a review11/26/24: Avoid this place, IMO.
11/26/24: Avoid this place, IMO. I went in for an oil change and was told 5 ppl ahead of me and i said i would wait in lobby. 5 hours later and left with no oil change. no updating, no nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer Care
I had a later appointment, but had a situation come up that I had to have my mother in St. Louis for a cancer appointment. They went out of their way to help me get my car serviced so I could make the trip. They went above and beyond and I really appreciated it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Baldwin Toyota Team
Great Dealership
Great sales staff very helpful, and the financing process was easy. Everyone in this dealership make you feel like they apricate your business and are there to help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Baldwin Toyota Team
very friendly and helpful service department
Very nice and helpful service department. Maintenance and repairs are high caliber. It takes the worry out of trying to find an auto mechanic you can trust.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Baldwin Toyota Team
Buying experience
Friendly and helpful staff made experience as hassle-free as possible for us. We’ve purchased from this dealership for many years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Denny, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Great service
They came to my job site to pick up my car for an oil change. When they brought my car back, they parked in same spot & even backed in!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tina, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Quality, quick service
Quick service. Very friendly. Quality work. We were traveling for Easter weekend and they got our vehicle in quickly and were very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Baldwin Toyota Team
some good, some not so good
When we arrived our vehicle was immediately taken in for a recall. We were told there was a second recall, but our vehicle wasn't affected by it. Work was done promptly. Pleasant and helpful attitude of the employees in the service department. Comfortable customer waiting area. The only issue was they left a grease spot on the driver's seat of our brand new Bronco Sport. They tried to clean it, but couldn't. We had to come back two days later and have someone else from the detail department clean the seat, which they did.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that we made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, The Baldwin Toyota Team
Service department is great!
The service department has been great. Showroom staff not so much. I know the market has been affected by lack of inventory but staff could be appreciative of potential customers.
- Customer service 3.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
everyone was very helpful and polite outstanding service department this was the first oil change on my new truck and was in and out under an hour.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase