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Courtesy Ford of Pocatello

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5000 mile service call

Great people!! Have recommended many times. Always have exceeded my expectations. This dealership has a staff that works as a team. Sales and service are in close communication throughout my entire vehicle experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They Let Me Make Up My Own Mind

There was no strong sales pitch; I was allowed time to think and make up my own mind without undue influence. Curtis answered all of my questions, quickly and clearly. My car was cleaned up and gassed up before delivery.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome experience

We were in a strange situation 2000 miles from home where we had to trade in our vehicle and purchase a new one. Mike did an amazing job of finding a vehicle that would fit our needs, he was a pleasure to work with and I would consider coming 2000 miles back to work with him for our next vehicle purchase. The finance department was fantastic, we don't have the best credit and it was hard to find a lender that would get the payments close to where we need them. We finally decided we had to make the purchase no matter what so we accepted a higher payment than we wanted to do, but while paperwork was being worked on the finance department continued to call lenders and actually got us a rate a few points lower and saved us over $40 a month, and that was after we had said OK and they could've stopped looking.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice people

Everyone is so nice the building is clean with a nice waiting room and free wifi and they offer shuttle service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing service from all departments

Chris was so very honest & personable. I had a wonderful experience with the service department & knew I could count on them. Chris also earned my trust in being very informed on all the aspects of my concerns. Nikko went over all aspects of the financing & answered all questions we had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Chris Loosli

Chris was so very honest & personable. I had a wonderful experience with the service department & knew I could count on them. Chris also earned my trust in being very informed on all the aspects of my concerns. Nikkole answered all our questions & was very detailed with the finance paperwork! They have definitely earned our business and my vocal recommendation!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Atmosphere is excellent, clean, friendly

Chris Loosile went above and beyond to help us find a car that fits us. Chris is always willing to help us and returns calls and messages within a few hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service, friendly staff

Clean facilities. Staff is well informed and pleasant to work with. Appointment was made in a timely manner with very little hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good Resolution for Poor Initial Problem Diagnosis

Although it took two attempts to resolve the problem I was having with two of my new tires, the problem was identified and resolved by replacing the damaged tires and completing a front end alignment with the new tires. I expected to pay for the alignment, but Phil Meador Ford did not charge for it. Pretty great service all things considered.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

People were very nice and went out of their way to find the car my wife wanted. They were helpful and not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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