DCH Wappingers Falls Toyota

From the moment I first reached out, I was in good hands. Thanks Corey and the team. You really made this a fun and worry free process!

Well organized and pleasant to deal with.we appreciate the professionalism and courtesy of a well run dealership

Scheduled service was completed quickly and without issue and they provided a detailed report on the condition of my vehicle. Excellent work

No stock for parts. Had to wait several days to get them Cracked my wind shield putting in wipers Happy they agreed to pay for replacement Glass company didn’t show and I was again without car for 3 days. They didn’t check sensors and had to go back again. Tons of lost time and time without car

They got the job done. So far no leaks. My car was ready when I needed it.

FOR THOSE PURCHASING A USED VEHICLE> this dealership is not as honest as you are led to believe. (SALES AND SERVICE -do not be fooled by the videos) They will take advantage of you even though they say they are the dealership that won't. They led us to believe the used RAV4 was in great shape. "gold certified means its in great shape, you have nothing to worry about, we stand behind the car or it wouldn't be gold certified." NOT TRUE> We bought a used, Toyota RAV4 Gold Certified with 64K. It turns out the Gold Certified does NOT mean it was brought up to par by the Toyota dealership. (only that it has less mileage than Silver Certified). I'm grateful that the clearly-noisy-damaged-strut broke shortly after purchase and prior to my 10K mile warranty ending. I had taken it back twice to ask about the loud knocking sound, only to be dismissed as - "added a clip" or "all taken care of" only to completely fall apart AFTER I was told is was safe to drive. Then found out they also DID NOT DO THE RECOMMENDED 60K MILEAGE SERVICES ( Transmission flush etc...) among other things, because they are considered "recommended" or "preventative care" that they do not do when they sell a car. KEEP THAT DOUBLE STANDARD IN MIND when you purchase. I've owned 3 Toyota RAV4s, never had anything more than oil, brakes, tire, filter change....usual wear and tear... ran them all well over 220K miles @30K miles a year. Our first used car will be our last. And now that we truly understand their double standards, it may be our last Toyota - but we will DEFINITELY NOT be returning for service or purchase at DCH Wappinger Falls. And btw... your calls will not be returned, they will always be "running a note down to the floor manager" unless you call multiple MULTIPLE times on the same day and suggest you are coming into the dealership to settle the matter. I also had to take the car to my local service person AND additional Toyota dealership to understand the issue fully so I could take action while still under warranty. I take responsibility coming in as a first time used car buyer and not knowing the exact questions to ask. Don't make the same mistake. They are hoping you will. (couldn't submit without rating a human - this is bigger than the individual, though they are willing - this is corporate. None of my people were listed. I gave Mary 5 stars even though I didn't go through the internet.)

Bryce Mann was respectful and professional. He could do more to bring the price of the car lower.

I had such a smooth and positive experience with the entire team! Brittni, Saned, and Jaime were all incredibly helpful and answered every one of my questions with genuine care and top-notch customer service. I ended up driving five hours to pick up my car even though they offered a great rate for shipping. Saned, my salesperson, was professional, friendly, and a pleasure to meet in person. Jaime worked hard to find me a great financing rate and made that part of the process just as seamless. I truly appreciated how easy everything felt from start to finish. I wouldn’t hesitate to recommend them—this team really goes above and beyond!

This is my 4th Toyota purchase from Mike O’hare and there is a reason I keep coming back to him. He is professional, attentive and Informative.

The staff was friendly and my car was taken on schedule. My oil change and tire rotation took less than a hour