Reviews
This was my first service and they were expeditiously
This was my first service and they were expeditiously thorough! I really appreciate how quickly they were done. I am looking forward to continuing to do business with DCH! Now if only I could schedule an appointment sooner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback regarding your recent experience with us!
Friendly staff with timely updates mechanic provided
Friendly staff with timely updates mechanic provided video of areas that were inspected on my vehicle providing conditions and status. The video was texted to my phone very convenient record to retain for future review. All of the staff were professional courteous making the experience feel like I was home. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the excellent feedback! It's a pleasure to know our team could assist you and make your experience a memorable one. We look forward to working with you again in the future!
What can you say.
What can you say. When you have management, and staff that ACTUALLY believe in customer satisfaction, you get a company like DCH Wappingers Falls Toyota. I’ve given them great reviews in the past, and I have no problem giving them a great review now. We all know the price of gas, tolls, and everything else, so me driving an hour to use DCH says it all. They hit a home run again. So in my opinion, the best Toyota dealer in the Hudson valley by far is DCH Wappingers Falls Toyota hands down. They will be who I choose for all my Toyota needs. Not only do they explain everything in detail, they listen to your concerns and make sure you are completely satisfied, from beginning to end. Me personally, the members I’ve dealt with didn’t make me feel like just another customer, they made me feel like a valued customer. Again I can go anywhere even closer to my home, but I chose to go to DCH. Fantastic Job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback regarding your recent experience with us! It sounds like our team went above and beyond to assist you and make your experience a memorable one. Customer satisfaction is always our top priority and we're happy to have met that mark. We look forward to working with you again in the future!
I loved the people there, they had such great attitudes
I loved the people there, they had such great attitudes and energy, i felt very comfortable while waiting. I appreciate a good atmosphere when i see/feel one. can’t wait for any future visits!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback, Daisy! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!
People were friendly and work was done efficiently and
People were friendly and work was done efficiently and they went out of their way to ge me loaner car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're so happy you had such a great experience at our dealership!
Had to wait 1 1/2 hours past my appointment time.
Had to wait 1 1/2 hours past my appointment time. To complete paperwork with Finance Meeting was confirmed prior to my arrival. I didn’t not need financing. interaction was one of disinterest when it came time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to provide your feedback, Paul. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.
Everyone at the dealership were very helpful and
Everyone at the dealership were very helpful and professional. Chris was great and took the time to show me several trucks without being pushy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback regarding your recent experience with Chris! We're so happy our team could assist you and provide you with outstanding service.
Good service buying my car at Toyota wappingers people
Good service buying my car at Toyota wappingers people really nice even the receptionist so friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive feedback regarding your recent experience with us!
buying cars and trucks for 20 years at this dealership
buying cars and trucks for 20 years at this dealership it's always been great .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive feedback regarding your recent experience with us!
Best service ever.
Best service ever. Best team ever. I have bought 3 cars there and have always been pleased with the help I have gotten. Michael is the best. No hard sell just helpful information in buying my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive five-star review! We truly appreciate your kind words and loyalty to our dealership and we look forward to working with you again in the future!