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DCH Wappingers Falls Toyota

(7,824 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(7,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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This was my first service and they were expeditiously

This was my first service and they were expeditiously thorough! I really appreciate how quickly they were done. I am looking forward to continuing to do business with DCH! Now if only I could schedule an appointment sooner!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

Friendly staff with timely updates mechanic provided

Friendly staff with timely updates mechanic provided video of areas that were inspected on my vehicle providing conditions and status. The video was texted to my phone very convenient record to retain for future review. All of the staff were professional courteous making the experience feel like I was home. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and make your experience a memorable one. We look forward to working with you again in the future!

What can you say.

What can you say. When you have management, and staff that ACTUALLY believe in customer satisfaction, you get a company like DCH Wappingers Falls Toyota. I’ve given them great reviews in the past, and I have no problem giving them a great review now. We all know the price of gas, tolls, and everything else, so me driving an hour to use DCH says it all. They hit a home run again. So in my opinion, the best Toyota dealer in the Hudson valley by far is DCH Wappingers Falls Toyota hands down. They will be who I choose for all my Toyota needs. Not only do they explain everything in detail, they listen to your concerns and make sure you are completely satisfied, from beginning to end. Me personally, the members I’ve dealt with didn’t make me feel like just another customer, they made me feel like a valued customer. Again I can go anywhere even closer to my home, but I chose to go to DCH. Fantastic Job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us! It sounds like our team went above and beyond to assist you and make your experience a memorable one. Customer satisfaction is always our top priority and we're happy to have met that mark. We look forward to working with you again in the future!

I loved the people there, they had such great attitudes

I loved the people there, they had such great attitudes and energy, i felt very comfortable while waiting. I appreciate a good atmosphere when i see/feel one. can’t wait for any future visits!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback, Daisy! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

People were friendly and work was done efficiently and

People were friendly and work was done efficiently and they went out of their way to ge me loaner car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! We're so happy you had such a great experience at our dealership!

Had to wait 1 1/2 hours past my appointment time.

Had to wait 1 1/2 hours past my appointment time. To complete paperwork with Finance Meeting was confirmed prior to my arrival. I didn’t not need financing. interaction was one of disinterest when it came time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide your feedback, Paul. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

Everyone at the dealership were very helpful and

Everyone at the dealership were very helpful and professional. Chris was great and took the time to show me several trucks without being pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with Chris! We're so happy our team could assist you and provide you with outstanding service.

Good service buying my car at Toyota wappingers people

Good service buying my car at Toyota wappingers people really nice even the receptionist so friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

buying cars and trucks for 20 years at this dealership

buying cars and trucks for 20 years at this dealership it's always been great .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback regarding your recent experience with us!

Best service ever.

Best service ever. Best team ever. I have bought 3 cars there and have always been pleased with the help I have gotten. Michael is the best. No hard sell just helpful information in buying my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive five-star review! We truly appreciate your kind words and loyalty to our dealership and we look forward to working with you again in the future!