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DCH Wappingers Falls Toyota

(7,824 reviews)
Visit DCH Wappingers Falls Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2014 state dealer award
View 6 awards
2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award
New (888) 710-8805 (888) 710-8805
Used (888) 710-8799 (888) 710-8799
Service (888) 450-3295 (888) 450-3295

Reviews

(7,824 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Wappingers Falls Toyota from DealerRater.

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Excellent

Wonderful experience, they have earned my business. Great service from salesman Anthony made us feel comfortable and helped us greatly... they earned my business and will highly recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars, Andrew! We love to hear that you will be back!

Purchased second Prius

Purchasing my Prius from Anthony was great experience. I was set on getting a new Prius after driving a used one for a few years but Anthony was still very thorough with the sale. After test driving one Prius I explained there were a few features I did not prefer so he brought another Prius model over for comparison. Since I requested a moonroof if possible he saw that one was available and brought that over for me to see. I never felt any pressure to make a decision. Anthony was very helpful in explaining the features and benefits of the new Prius. My first Prius was also purchased from DCH Wappingers Falls Toyota and I highly recommend the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars, Graham! It is wonderful to hear your compliments to Anthony. We appreciate you recommending us!

follow up from past review. Bob from carmel

I called the dealer about my bad service appt. I was told they would call me back. Now they want me to contact them. Not going to happen!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Bob, thank you for taking the time to leave a review. I am very sorry to hear that no one has gotten in touch with you. I can assure you that this is not the standard we set here. I would be happy to speak with you as soon as possible if you would like to contact me at (845) 296-4200. If more convenient, I can be reached by email at lburns@dchusa.com. I hope to hear from you soon and to regain your faith in our dealership. Sincerely, Lee Burns, General Manager

Thank you for a wonderful experience

I came to DCH because Mary found the car I was looking for, other dealerships were not as willing to look for a car from another location. From the moment I walked into the dealership and Karen greeted me, introduced me to Mary and then Anthony who was my sales person I was treated like a valued customer and guest. The other staff members were courteous and friendly, the layout is comfortable and when my husband and I came to pick up the car we were treated as old friends. Terry in the business office is easy to deal with, no pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience!

Anthony was great, I came in to look at a used car I had seen online and trade in mine old car. He answered all my questions and was great throughout the process. Got me in, gave me a fair deal on the purchase and also on my trade in. He responded to every question quickly, never playing any games. I would definitely purchase a car from him and DCH again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

2014 Tacoma

I came in to service my wife's car and while waiting decided to check the availability of used Tacoma's. My 2004 Tacoma had 254,000 miles.... Anthony showed me some trucks just brought in and then we finished with one that was just readied for sale. Test drove it, brought my old truck in for appraisal and had the deal sealed by late afternoon. Drove my "new" truck home on the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! It's great to hear that Anthony was able to get you in the truck you wanted at the right price. We look forward to serving you again in the future, and we hope you enjoy your truck!

Best man to buy a car from.

My experience of buying a car was wonderful. My salesman Anthony was very helpful, informative and patient. He did not try to push me into buying a car. He answered all the questions I asked gladly and stood with me every step of the way. This is a true professional and I will be back to buy more cars specifically because of the way I felt once I purchased the vehicle. Anthony is a true sport and makes you feel like family as soon as you walk in. Just when I didn't think it could get any better, Anthony introduced me to Nick, the finance manager and he was extremely helpful as well. He explained every word on every page I was signing and helped with getting a great warranty for a price I was happy with. These guys are real professionals and Anthony and Nick are a power team. Together they can make any customer happy and maintain repeat business. Excellent experience at Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We agree that Anthony and Nick are great assets to our team, and we are happy to hear that they provided you with outstanding customer service. We hope you enjoy your new vehicle, and please come back to see us again soon!

Toyota RAV4

I traded in my old Prius to a new RAV4 and my husband leased a new RAV4 at the same day. We are very happy with our purchase and this dealership. Anthony went above and beyond showing us the cars and the new car features. He was super helpful and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We are glad to hear that Anthony was so helpful to you and your husband, and provided you both with outstanding customer service. We hope you enjoy your new RAV4!

Sweet 16

Our salesperson, Michael Newsham, was informative, friendly and helped us find a fuel efficient, safe and environmentally friendly Toyota for our daughter's upcoming 16th birthday. Was a pleasure and easy to work with him. Thank you Michael!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are so glad to hear that it was a great experience.

Good customers relationship.

David was excellent in getting to my problem with my past dealer and finding me a car that would fit my pocket ..I must say that he is very attentive and works with your situation. ..I am glad he represenTed me. WELL DONE. Thank you David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad that you had such a positive experience!