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Ford of Queens

(621 reviews)
2014 state dealer award
View 2 awards
2014 state dealer award 2014 state dealer award
New (855) 213-0452 (855) 213-0452
Used (866) 218-9268 (866) 218-9268
Service (833) 867-0191 (833) 867-0191

Reviews

(621 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Queens from DealerRater.

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The dealership is very clean and organized.

The dealership is very clean and organized. Everyone greets you with a smile. Whatever Service I Require this all taken care of in a timely manner. Juan is extremely helpful and explains all work to Be performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!

They were very detailed in looking after my vehicle and

They were very detailed in looking after my vehicle and provided timely updates on the status of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens - Jamaica!

I was very happy with the dealer ship.

I was very happy with the dealer ship. My sales representative was Dave Obrien always does the right thing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

i love them they know what they are doing and they are

i love them they know what they are doing and they are very helpful and friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

When customers are happy, we're happy. Thanks for letting us know of your positive experience at Starks Ford of Queens - Jamaica!

Your service crew is amazing.

Your service crew is amazing. I’ll continue to do business with your dealership in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!

I dropped my car 4 days in the dealership!

I dropped my car 4 days in the dealership!! After fixing the issues of my car I bring home . And still same problem insisted in my car .

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry if you received anything but our 5-star customer service. We would appreciate the opportunity to speak with you further to resolve this. At your earliest convenience, please reach out to me directly. -Yvonne Brown, Customer Relations Manager, (718) 657-8888

Best service and was very attentive to the vehecials

Best service and was very attentive to the vehecials needs would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Claudio, we take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens - Jamaica!

Mirza is honest and professional.

Mirza is honest and professional. He is organized and responsive. Excellent to work with. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Tahl, thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

Arturo is a excellent sales person he make you fell

Arturo is a excellent sales person he make you fell comfortable and give his opinion which is very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

The environment is always so peaceful and the staff are

The environment is always so peaceful and the staff are so pleasant. Debbie is amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!