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Ford of Queens

(621 reviews)
2014 state dealer award
View 2 awards
2014 state dealer award 2014 state dealer award
New (855) 213-0452 (855) 213-0452
Used (866) 218-9268 (866) 218-9268
Service (833) 867-0191 (833) 867-0191

Reviews

(621 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Queens from DealerRater.

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Service was great.

Service was great. The people helping were excellent in the phone. Appreciate all of it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

It's done perfectly well with no problems.

It's done perfectly well with no problems. Very good fast and easy stuff with the technician.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear of your positive experience. Customer satisfaction is our top priority and we appreciate you taking the time to leave your feedback!

The best service keep up the good work I love the service

The best service keep up the good work I love the service dept allways ready to help and do the right thing for customers ❤️❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

Yvonne and staff made it painless.

Yvonne and staff made it painless. Kept us informed timely. Shout out to Yvonne. Good Work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that your visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Starks Ford of Queens!

This location at 170th Street off Jamaica Ave has always

This location at 170th Street off Jamaica Ave has always been top notch. No complaints!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens!

Fantastic customer service a real pleasure to deal with

Fantastic customer service a real pleasure to deal with would highly recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive comments! It is extremely rewarding to receive feedback like this. We greatly appreciate your business and look forward to helping you in the future!

Carl Guerrier, 38291 was my handler.

Carl Guerrier, 38291 was my handler. He walked me through all technical & mechanical vehicle processes. Carl was knowledgeable and professional.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear of your positive experience. Customer satisfaction is our top priority and we appreciate you taking the time to leave your feedback!

Everyone was very helpful and friendly.

Everyone was very helpful and friendly. As I waited for my vehicle that was getting a new york state inspection, I made to feel very welcome.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We take great pride in our customer service and it is extremely rewarding to get feedback like this. Thank you for choosing Starks Ford of Queens!

Dealer Helped me get what I wanted.

Dealer Helped me get what I wanted. Easy communication and has very good knowledge of the car and trims

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

David, it gives us a great sense of pride to know we were able to help you. Thank you for choosing Starks Ford of Queens!

I've only had positive experiences at Stark's.

I've only had positive experiences at Stark's. Carl was the representative who helped me during this past visit, and he was wonderful. I brought my car in for service and an inspection and Carl kept me informed every step of the way. Service had me out in less than an hour and a half. Very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Michele, we love hearing when our staff is able to go above and beyond your expectations. We pride ourselves on giving the best customer satisfaction possible. Your feedback is greatly appreciated!