Long-Lewis Ford of Hoover

Usual friendly and timely service on my 2012 Focus.

service was quick and the staff was very nice , and they gave me updates on the progress of my recall on my escape.

I had the pleasure of dealing with Service Writer Chris Wesson. He could tell I was concerned on the two issues I had with my 2012 F250 Lariat that only had 23,000 miles on it. He listened to what I said, triaged my vehicle based on the research I already had done (I already was able to show him the location of my radiator leak due to previous issues noted on the Ford Superduty forum from other 2012 F250 pwners as well as a potential issue with the wastegate selinoid per a previous TSB). The primary radiator as well as the wastegate control vacuum harness had to be replaced and I was still able to pick-up my vehicle in two days all covered with warranty and no hassle with the service dept. I recently have had horrible experiences with Toyota and Nissan service departments that had left a bad taste in my mouth but I was very impressed how things run in the Ford service dept!!

Very professional and honest, we have been with Long Lewis for several years now and have been very pleased with the consistent level of service!

HANDLED IT! SERVICE MANAGER WAS EXTREMELY NICE. ANSWERED ALL QUESTIONS AND HANDLED THE RECALL. THANKS TO THE SERVICE TECH ALSO. DID A GREAT JOB!

I purchased a 2014 F150 STX. The service and staff was excellent! Couldn't ask for any better!! Sam Charif did a great job and was very patient. He was very helpful with me making my decision!

Sam Is the best salesman we have ever done business with. We love the new explorer! He listened to us, told us our options and took us to the perfect vehicle on the first attempt. We love Long Lewis and Sam!!

I went into this location for an oil change and nitrogen fill in tires and I am definitely glad I did. The service rep was courteous and quite helpful. The work was completed in a timely manner and I was on my way again relatively quickly. I am not from this area, but should anything come up with my car while I am still here, I know where I am going for sure.

Service was prompt, complete and reasonably priced.

helpful. knowledgeable. patient....and NOT pushy at all. quick to give rate/prince after I inquired.