Reviews
Jonathon Ceila, our salesman was excellent!
Jonathon Ceila, our salesman was excellent! He was very courteous and worked hard to accommodate our tight schedule. He was the highlight of our car buying experience of this dealership. Unfortunately, the forced sale of a LoJack system on the car leaves me disappointed with the transaction. This is a feature that I do not want, and it seems that it was included in a less than forthright manner: After deciding upon a sale price, this feature was added onto the bill of sale. This should have been included in the price of the car, but instead seems to have been attached in hopes that an unsuspecting customer would not notice it and pay $1,000 over the agreed upon price. This practice seems deceptive to me, and therefore, I would not recommend this dealership to a friend.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for bringing this to our attention. We are sorry to hear about your experience and take these allegations seriously. Our aim is to provide transparent and fair pricing, and we deeply regret that you feel this was not the case. We want to investigate this matter further to understand what went wrong and how we can improve our processes. Please contact me directly at 630-382-0339 or email ER@napleton.com. Your feedback is invaluable, and we want to ensure this does not happen again. Kind regards, Eduardo Rodriguez National CX Director
We have been looking for a replacement for our old SUV
We have been looking for a replacement for our old SUV and weren't planning on purchasing anything when we visited Napleton's Valley Hyundai. Stephanie was a great help in our search, and over all a great sales person. She was super patient, knowledgeable and just easy to work with. We wound up purchasing a Santa Fe Hybrid and couldn't be happier!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!
Went to Napleton just to check out the Hyundai Palisade,
Went to Napleton just to check out the Hyundai Palisade, but after looking and test driving I was sold. Nate M. was also a big help. His knowledge of the vehicle was great and if he didn’t know the question he made sure to find out the answer. Proud new owner of a 2024 Palisade Calligraphy! Thank again Nate and Napleton Hyundai/Genesis
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rav 4
Excellent service quick and efficient would recommend family and friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Marco, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!
Great Job
Alex and Ray were great in the process from start to finish. I have no complaints.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Robert, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!
Helpful and Work with You
I worked with both Ron and Vasile to get a vehicle from here. I initially went in looking for a particular car. When I arrived I checked on that car and decided to search for another. Vasile recommended I look at one I hadn't even considered before and I immediately loved it. Once we went over numbers, he and Ron were able to work with me to get the a better price than I even thought I would. I recommended coming here if you're looking for your next vehicle. Good group of people!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cedric, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
It was surprisingly great experience.
It was surprisingly great experience. Now they need the matching dealer to go with their awesome service, like I received from Jose Serrano. Made it easy and simple. Great guy, the best salesmen I’ve ran into in my many years of buying cars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Adam was a great advisor he worked on my radio part was
Adam was a great advisor he worked on my radio part was back ordered but he kept me up to date all the time I appreciate it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I did a valet with Adam Gilliam he was very on top of
I did a valet with Adam Gilliam he was very on top of letting me know when he got the car to when he finished it I appreciate all his help
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair