Reviews
Pleasant, welcoming, and just a good experience overall.
Pleasant, welcoming, and just a good experience overall. The sales agent and the finance agent were both professionals.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I worked with Shane and the Manager.
I worked with Shane and the Manager. Both very helpful excellent service and response to any requests I might have!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst buying experience ever, and I have bought a bunch
Worst buying experience ever, and I have bought a bunch of vehicles before, but not from this place I would never buy from this dealership, the sales manager Matt is very unprofessional and rude and throws temper tantrums, and he needs to lose his attitude, I finally had enough and called Austin Genesis and bought a car and picked it up the next day
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
There was a slight hiccup on the initial trade-in offer
There was a slight hiccup on the initial trade-in offer but was eventually ironed out. I was thoroughly convinced I wanted to buy a car from the salesman, Shane Monroe. If you go there, ask for Shane.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Everyone was very welcoming and knowledgeable on the cars
Everyone was very welcoming and knowledgeable on the cars you had and had a verity of units.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I truly admire this adore this genesis dealership.
I truly admire this adore this genesis dealership. Clean and quiet environment, transparent processes both at sales 6service departments. This dealership respects customers time so they stick to scheduled appointments. Weeks ago I spent about 4 hours at a dealership for a scheduled routine service on my Gv80 and so I decided to try NW Genesis dealership and I have loved everything about this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Couldn’t have been more helpful.
Couldn’t have been more helpful. One of the best experiences ever to buy a car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional, courtesy and timely.
Professional, courtesy and timely. Can't ask for more. Will be back for our next service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership, I would highly recommend.
Great dealership, I would highly recommend. Poli was very attentive, kept me well informed all throughout the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Poli was great, I was able to text him all the details on
Poli was great, I was able to text him all the details on what I was looking for. By the time I was at the dealership. He had everything ready to go, for a smooth purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car