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GENESIS OF NW SAN ANTONIO

(802 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (210) 512-9297 (210) 512-9297
Used (210) 512-9299 (210) 512-9299
Service (210) 512-9307 (210) 512-9307

Reviews

(802 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of GENESIS OF NW SAN ANTONIO from DealerRater.

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Pleasant, welcoming, and just a good experience overall.

Pleasant, welcoming, and just a good experience overall. The sales agent and the finance agent were both professionals.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I worked with Shane and the Manager.

I worked with Shane and the Manager. Both very helpful excellent service and response to any requests I might have!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worst buying experience ever, and I have bought a bunch

Worst buying experience ever, and I have bought a bunch of vehicles before, but not from this place I would never buy from this dealership, the sales manager Matt is very unprofessional and rude and throws temper tantrums, and he needs to lose his attitude, I finally had enough and called Austin Genesis and bought a car and picked it up the next day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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There was a slight hiccup on the initial trade-in offer

There was a slight hiccup on the initial trade-in offer but was eventually ironed out. I was thoroughly convinced I wanted to buy a car from the salesman, Shane Monroe. If you go there, ask for Shane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone was very welcoming and knowledgeable on the cars

Everyone was very welcoming and knowledgeable on the cars you had and had a verity of units.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I truly admire this adore this genesis dealership.

I truly admire this adore this genesis dealership. Clean and quiet environment, transparent processes both at sales 6service departments. This dealership respects customers time so they stick to scheduled appointments. Weeks ago I spent about 4 hours at a dealership for a scheduled routine service on my Gv80 and so I decided to try NW Genesis dealership and I have loved everything about this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Couldn’t have been more helpful.

Couldn’t have been more helpful. One of the best experiences ever to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional, courtesy and timely.

Professional, courtesy and timely. Can't ask for more. Will be back for our next service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great dealership, I would highly recommend.

Great dealership, I would highly recommend. Poli was very attentive, kept me well informed all throughout the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Poli was great, I was able to text him all the details on

Poli was great, I was able to text him all the details on what I was looking for. By the time I was at the dealership. He had everything ready to go, for a smooth purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.