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GENESIS OF NW SAN ANTONIO

(729 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (210) 512-9297 (210) 512-9297
Used (210) 512-9299 (210) 512-9299
Service (210) 512-9307 (210) 512-9307

Reviews

(729 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of GENESIS OF NW SAN ANTONIO from DealerRater.

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They made the experience very nice and worked hard to

They made the experience very nice and worked hard to make the complicated deal possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Fantastic new building.

Fantastic new building. Excellent accommodations, speedy service and friendly staff. I would highly recommend this dealership for Genesis sales and service in San Antonio!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jordan was very patient, explained the different vehicle

Jordan was very patient, explained the different vehicle options for 2025 GV80 Coupe. I appreciated his interaction, no games or surprises, very professional. We will be going back for a future purchase. Mr. & Mrs, Gary Valle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ahmed was very knowledgeable and patient--and willing to

Ahmed was very knowledgeable and patient--and willing to put in extra work to accommodate Austin residents.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Clean and Professional.

Clean and Professional. JC is courteous and clearly explains issues and possible solutions. Will be calling him for my next service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I want to take a moment to extend my sincerest gratitude

I want to take a moment to extend my sincerest gratitude for the outstanding customer service I received during my recent car purchase, Your dedicated attention and professionalism made what could have been an overwhelming decision-making process a truly seamless and enjoyable one. Special thanks to Poli whose expertise and friendly demeanor went far beyond my expectations. Poli's in-depth understanding of each model's features and nuances was instrumental in guiding me to make the right choice. I am thoroughly impressed by the entire the entire teams genuine care and the effort which was evidently woven into every stage of my experience at your dealership. Your collective efforts didn't just sell me a car; they instilled me with the confidence and peace of mind that I was making the right investment for me. Please accept my heartfelt appreciation for a job exceptionally well done. Your commitment. to excellence has certainly earned my respect and loyalty. I will unreservedly recommend your dealership to friends and colleagues in the future, all thanks to your incredible service and hospitality. Warm regards, Bernard S. Harris

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very skilled sales person.

Very skilled sales person. He recognized my intelligence and never insulted it. I thought the offer he gave me was reasonably fair. I made a counter and he came back asking for 1K more. I assented to that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership was clean, beautiful, and comfortable.

The dealership was clean, beautiful, and comfortable. The people were professional and pleasant to deal with, and all went off without a hitch. All the same, there was evidence that this was a new location that was working hard to get off the ground, but operations were not as polished as they could have been. Still, there was nothing that would discourage me from recommending Genesis of Northwest San Antonio to my dearest friends and family as I'm sure that in short order any minor rough spots will become polished.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It was an Amazing experience visiting Genesis NW and see

It was an Amazing experience visiting Genesis NW and see the variety of cars available. Also I want to give Ahmed a five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for his excellent customer service, who was very helpful to show me the cars and make my shopping experience wonderful 🥇. Thank you Ahmed .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jerry was super helpful and customer service was 10+++!

Jerry was super helpful and customer service was 10+++! Car was ready ahead of schedule. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.