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Genesis of St. Charles

(41 reviews)
Sales hours: 9:00am to 6:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–6:00pm
Sunday Closed
New (636) 486-4970 (636) 486-4970
Used (636) 442-4083 (636) 442-4083
Service (636) 442-4484 (636) 442-4484

Reviews

(41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of St. Charles from DealerRater.

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Genesis exceeded our expectations!

Genesis exceeded our expectations! From the moment I inquired online to the follow-up check in after we bought the car, we were overall very impressed in the quick responses. Mike (our sales guy found us the just right car and made the deal with our trade in happen), Sasha (our tech gal made it fun to learn about the endless tech tools on our car and personalized it to our needs), and Chris (finance guy who made the process feel fast yet understandable) were each great help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We’re glad to hear our team provided excellent service. We appreciate your trust in Genesis of St. Charles and wish you many great miles ahead.

I've always wanted a GV80 and finally got one!

I've always wanted a GV80 and finally got one! I contacted Milan via email and we started texting on the one I wanted. He made the process very easy and never pressured me into something. He was very helpful! When I came in to purchase the car, the process took less than a hour between finance and driving off the lot! After noticing a few things needed fixed, the dealership ordered the parts right away to take care of it! The dealership is very modern and luxurious feeling. The service department was very helpful and accommodating!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Genesis of St. Charles and congratulations on your GV80! We’re glad Milan made the process easy and pressure-free. We appreciate your kind words about our dealership and service team. Enjoy your new ride!

Wow!

Wow! I can’t say enough about the caliber of service I receive from Genesis St. Charles and Josh! I call, he answered and addressed me by name, inquired how I was doing and what he could do to assist me! Immediately addressed my issues and got me in the next morning! This young man takes excellent care in terms of respect, service and anything he can do to make my visit above and beyond any expectations! Exemplary service, top notch care and knows my Genesis GV80 like the back of his hand! Thank you St. Charles Genesis!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're thrilled Josh and the team at Genesis St. Charles could exceed your expectations. We look forward to serving you again!

I had my new car serviced for the first time.

I had my new car serviced for the first time. Both Brad and Josh communicated with me about my appointment. They addressed all of my requests promptly and professionally. When I picked up my car, I was greeted and taken to my car to review the work that was done. They have the cleanest service area I have ever seen. They really care about what they do and are very knowledgeable. I will continue to take my car here for all of its needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that Brad and Josh provided excellent communication and took great care of your vehicle. We look forward to your next visit at Genesis of St. Charles.

Andreas Kasa was great to work with during our purchase

Andreas Kasa was great to work with during our purchase of a new GV70. Provided lots of information about the vehicle and gave us sufficient time to consider our purchase without pressure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're so glad Andreas could provide you with all the information you needed and make your GV70 purchase a pressure-free experience. Enjoy your new vehicle from Genesis of St. Charles!

We recently purchased a Genesis GV70 and the sales person

We recently purchased a Genesis GV70 and the sales person was Andreas Kasa. It really was the easiest and most enjoyable purchase of an automobile we have ever experienced. The follow up technical advice from Nathan was also superior. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're so glad Andreas and Nathan made your purchase smooth and enjoyable. Enjoy your new GV70, and we look forward to serving you again at Genesis of St. Charles!

We bought a new 2025 GV80, it’s the most comfortable &

We bought a new 2025 GV80, it’s the most comfortable & quietest vehicle I’ve ever ridden in. This dealership was great. We dealt with salesman Milan Venezia. He was very professional and honest. He never pressured us at all, only helped us, he was fantastic to work with! Everything went great on the purchase and trade. The dealership is clean and very appealing. Our interdiction of how everything works on the vehicle was done by Nathan. He is very respectful and helpful. I would highly encourage anyone in the market for a vehicle to go here. I’ll definitely be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're thrilled to hear you're enjoying your new 2025 GV80. Milan and Nathan are both incredible team members, and we're so glad they made your experience at Genesis of St. Charles smooth and enjoyable. We truly appreciate your kind words and look forward to assisting you again in the future!

I knew when we walked in that we were in the right place

I knew when we walked in that we were in the right place to buy a car. We walked in to an immaculate building and were greeted kindly. Our salesman Steve Williams guided us from start to finish without being pushy. It was such a wonderful experience buying a car, who would have thought that possible. I would recommend St Charle Genesis and ask for Steve Williams to help you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so glad to hear you had such a positive experience at Genesis of St. Charles. Steve is great, and we're glad you think so too! We truly appreciate your recommendation and look forward to helping you again in the future!

I found a G90 that I was interested in at this

I found a G90 that I was interested in at this dealership. I live in KC, so had multiple conversations with the sales representative, and had them look over the car for me to make sure there were no exterior defects (other than the curbed rims which I was aware of). We negotiated a deal over the phone and I drove 4 hours from Kansas City to purchase the vehicle. Upon inspecting the vehicle in person, I found damage to the body and chrome trim that wasn't disclosed to me by the sales rep. All I got was a shrug and a "sorry", and they didn't work with me at all to save the car deal, either through a discount or by fixing the damage. If I could give zero stars I would. They do not care about you or your time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I found a G90 that I was interested in at this

I found a G90 that I was interested in at this dealership. I live in KC, so had multiple conversations with the sales representative, and had them look over the car for me to make sure there were no exterior defects (other than the curbed rims which I was aware of). We negotiated a deal over the phone and I drove 4 hours from Kansas City to purchase the vehicle. Upon inspecting the vehicle in person, I found damage to the body and chrome trim that wasn't disclosed to me by the sales rep. All I got was a shrug and a "sorry", and they didn't work with me at all to save the car deal, either through a discount or by fixing the damage. If I could give zero stars I would. They do not care about you or your time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.