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Dutton Buick GMC

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (166 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Getting taken care of on the first visit

Ted was my Service Tech and was very knowledgeable and polite. My vehicle was displaying the check engine light was taken care of very well. I was pleased. Thank You Ted for your excellent service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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GMC Acadia Concern

As usual, Svc Consultant Ed resolved our concern in a timely manner - typically professional as always (a water pump/fluid consumption). Vehicle was repaired, and it was thoroughly cleaned/washed for us. Dealership upgrades have made the waiting experience far better (though I do wish they had a Diet Coke machine). (I think they should have raised the roof several feet higher, given the scrape marks on the service drive ceiling! Whoops!!)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Service Department was extremely professional. Was in and out quickly and Sanjae kept me informed reference the status of my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Work completed On Time

My appointment was at 10:00 a.m. I was taken right on time. Sanjae Encinas brought to my attention some needed routine maintenance, advised the cost and the time required to do the additional work. Everything went as planned. I was shown to your new lounge - very nice. When the work was completed, Sanjae let me know that I needed to bring my car back for a repair under warranty and that a loaner would be provided. I scheduled that work before I left. Thanks for taking care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service people

great example of how service should be.your people make the difference.thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Professional and Friendly staff.

Professional and Friendly staff along with a comfortable waiting area makes it a good experience when having my car serviced at Dutton.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

The service I received was excellent My truck was in need of some tlc The people at Dutton got all the maintain up to date for me. thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service department Dutton Motors

Ed fowler service advisor was as usual very professional and was very friendly and covered all of my requests in a timely manor This dealer ship is very well organized and well ran.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love Dutton!

Best experience that I have ever had buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

My experience with Dutton Motors dealership has always been excellent. When I bring my car in, I can count on fast service, a realistic estimate of the work required, periodic updates and a reasonable time when the work will be completed. One of my favorite service advisors is Ed Fowler. Whether I drop my car off and take the shuttle bus home or if I wait in the waiting room at the dealership, he always keeps me informed. That is something that you don't see at all dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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