Grand Prize of Nanuet

I left my truck with them for two days so they could fix 2 recalls on the diesel block heater and the diesel particulate filter. When I picked up my truck I noticed right away that my cup holders were missing. I went inside right away to Frank, a service consultant, told him the issue and we immediately went back out to the truck for him to see it himself. As excepted, he didn’t find the cup holders. He said that the service guys should have no reason to go into the center console and that when he first went into the truck upon me dropping it off, the cup holders weren’t there. He asked if I would have taken them out, implying I removed them myself and was trying to blame his service team. I replied that I wasn’t even aware the cup holders were removable, so no I did not take them out myself. If I did somehow manage to take my own cup holder out I would have noticed the massive hole where they are supposed to be. After speaking with Frank I spoke to the manager, Bill. He said about the same thing that the service guys should have no reason to go into the center console that the problems were under the truck and under the hood. He agreed with me it made no sense for them to be missing. He assured me if they don’t turn up that he will be ordering new ones. Regardless I don’t know why they would take out the cup holders that only had less than a dollar of spare change but i’m not comfortable with the fact that I bring my truck in for a recall and then there’s a missing part from inside the truck which they should have not had any reason to go near. I’m very angry about this situation because this is absolutely ridiculous that something would be taken from the truck, and to have an employee imply that I must have taken the cup holders myself, and then blame his service crew, is absurd. I’ve been trying to contact the service center today (the day after the incident) and I can’t get an answer from any of them.

great service, service consultant was very courteous and treated me very good, Thanks Frank. Not much can i say am going to good back there.

I am very pleased with Grand Prize service . Got my appointment quickly and am very pleased with the service I received . Frank was very helpful & knowledgeable.

excellent service ,quick drop off ,service consultant Jason called mid-day with status of my vehicle .As soon as i arrived to pick up vehicle Jason greeted me and explained what the problem was, he had me checked out to a super clean pick-up in no time.

They thoroughly diagnosed my vehicle's issue and fixed it in a timely manor. They supplied me with a loaner vehicle while mine was in for repairs, no questions asked.

Alyssa was very friendly and helpful in getting my vehicle out in minimum time so that I didn’t have to return. I saw Alyssa and Bill the service manager handle a difficult customer very well with respect and professionalism. The technician was also very good in explaining the service needed.

We are very happy with Grand Prize Chevrolet. They are easy to deal with, easy to schedule service. The service team is always very professional and very pleasant to deal with.

Great customer service from Alyssa . But for a four year old vehicle I’ve had to have a lot or work done which is disappointing

I'm a senior citizen (almost 80), and a military vet. There should be a discount. Lowes + Home Depot give a 10% discount to vets.

Frank my service advisor was very professional and courteous. Whenever my vehicles are in for service, I am offered a ride if I can't wait.