Reviews
Another Great Experience with Grand Prize Auto.
Thank you, another great experience for me and my family with Rob Lysiak our Sales Consultant. He is the best, also gave us all the time we needed to learn about our new Buick. Thanks Again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Rob was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, Rick Waldron - 845.597.1711
Saturday Service
I found the service staff very accommodating, especially considering the fact that it was a Saturday appt, which can be very hectic.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
JOe, thank you so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has was helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Best regards, Rick Waldron - 845.597.1711
Excellent service
My experience at Grand Prize GMC was a good one, and my salesman Wilbur, was very professional and knowledgeable and worked very hard to get me a deal that worked for me and that I was comfortable with. Wilbur made the entire buying process stress-free and smooth. He made it his business to make sure that I drove away in a new vehicle that day. I will definitely recommend Grand Prize to friends and family and will have them ask for Wilbur. I've already told a couple of friends to see Wilbur when they are ready to purchase. I had a very pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review, Lauri. We really appreciate you leaving us your feedback. We are very pleased to hear that Wilbur could make your car shopping experience so positive and stress free. Thank you very much for your recommendations as well. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Rick Waldron - 845.597.1711
Grand Prize is Grand!
Grand Prize makes car buying a very pleasant and productive experience. I would highly recommend them!
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best regards, Rick Waldron - 845.597.1711
Drew from Pomona
Our salesman,Wilbur Pichardo, was very professional towards us and took the time to answer any questions were had. Purchasing our new truck was a stress free positive experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this review, Drew. We really appreciate you leaving us your input. We are very pleased to hear that Wilbur could make your car shopping experience so pleasurable and stress-free. If you need anything else in the future please feel free to come back and visit us anytime! We hope to see you back in again soon! Best, Rick Waldron - 845.597.1711
2016 Malibu
Joe La Vine turned a normally stressful experience into a relaxed and pleasant one, facilitating my decision, and the entire transaction. I came back to him as a returning customer, and will continue to do so.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joe, thank you for taking the time to share your feedback! I am very pleased to hear our relaxed and pleasant customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Grand Prize Chevrolet Cadillac Buick GMC. We can't wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook before you drop by! Be well, Rick Waldron - 845.597.1711
Fantastic Service!
I showed up unannounced, mid-day with a problem with a tire and a couple of adjustments needed to my new Cadillac CTS. I was greeted and the service writer, Kevin Didrikson couldn't have been more accommodating.I was given a loaner car and was on my way very quickly. All work was completed as promised. I most enthusiastically recommend Grand Prize of Nanuet!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Heather, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that Kevin accommodating during your visit and you were satisfied with the loaner car provided. We hope to work with you again in the future for any of your automotive needs! All the best, Rick Waldron - 845.597.1711
Service department
I have always found the service team to be friendly, helpful, and determined to fix any problems with our two cars quickly and done expertly. That is the reason I had my Chevrolet towed to their shop rather than to a closer repair place. I trust them, although the cost is usually very high.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Nancy. Glad to hear that you are consistently impressed with the service we offer here at Grand Prize Chevrolet Cadillac Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Regards, George Teasdale - Customer Care Manager - 845-507-1753 or Gteasdale@grandprizauto.net
Excellent experience
I recently purchased a 2015 Chevy Colorado Z82 Edition as a gift for my son at Grand Prize of Nanuet. My sales consultant was Mr. Rob Sommers who was a true professional to deal with. After negotiating a fair price, Rob continued to make sure we were satisfied with our buying experience weeks after the purchase. Thats old fashion customer care. My wife has her 2011 Buick Enclave serviced at Grand Prize and we have always found them to be courteous and professional as well. I highly recommend Grand Prize for service and new or used vehicle purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are truly grateful for this awesome review! We are thrilled that Rob was able to take care of you. He is a great asset to our team and we appreciate him providing you with the customer service that you deserve. Thank you again and we look forward to the opportunity to assist you in the future. Like us on Facebook for service specials! Regards, George Teasdale - Customer Care Manager - 845-507-1753 or Gteasdale@grandprizauto.net
Worst Salesman games I can remember having to play.
Went in to the dealer knowing EXACTY what I wanted. The model, the options, ...everything. It was the 1st and last thing I said to the salesman, and multiple times during our conversations I repeated my needs. Typical salesman trying to talk me into something else a few times. I simply wanted a price. I knew what price I needed and I told him. I asked him to give me his BEST price and that I was not interested in any negotiations. I am well versed in purchasing vehicles and I don't play the typical games or engage in lengthy negotiations. Was not simple to get a price out of him. After wasting about a half hour there he finally gave me one, and it was pretty good. I confirmed before I left that the price was for what I was asking for and I repeated what that was, and he confirmed the price was for the exact car and options I was looking for. The next day I was going to buy the car. Called before ahead and everything started to change. All the sudden he tells me the price was for the bottom of the line base vehicle. It turned into an argument. I asked how he could possibly misunderstand anything I told him as I repeated myself many times. It turned into, "oh I thought this, I thought that, I though this would be better for your needs, maybe I misunderstood it takes time for the salesman and the customer to understand each others needs"....a whole line of BS. He loved to play around with words. If he could not understand my needs after I spelled them out for him multiple times, he was either really stupid, or a stereotypical salesman playing games. I think he was both. Then get this, he goes let me see if I can find the car you are looking for at the price I gave you....maybe the dumbest thing he has said. He called me back and said he searched a 300 mile radius and could not locate one. I said you can locate the car just not at the price. He said that is correct. I said of course not, what are you even trying to locate? You know what you can sell a car for by talking to your manager, what were you expecting to find? The dealer sets the price. It does not even make sense. It is all so ridiculous. This is my experience in a small nutshell we went back and forth for a while. His name was David Tonking. I've dealt with a lot of really horrible salesman over the years, he gets in the top percentile easily. A couple days later I got the typical follow up call from the receptionist. When I told her I was going elsewhere she mentioned this salesman was not there anymore. No idea if he was fired or quit. The salesman that took over was OK, but the price he gave me was HORRIBLE. I have recently bought Jeeps and Nissans and I average 5-6K under the sticker. Rebates vary from month to month, but dealers have money to play with if they want to sell a car , like holdbacks, other rebates..etc. This price I was given was about 1500 under the sticker which was pretty much just the rebate, certainly not competitive. When I mentioned I got a price elsewhere that was 4K under the sticker he quickly brought his price a little lower, then saying maybe he can do even better if he had some time. He also asked where, which was irrelevant. Then he wanted me to come back in and go over things.....more typical salesman tactics. They always try to get you in and take control, try to pressure, get a deposit, test drive the car....standard stuff really....but not necessary as what I needed was straight forward. At the end of the day, and I gave the dealer the opportunity before, they don't seem to really want to sell cars...not aggressively anyway. They must have plenty of people coming in and happy to pay top dollar. The prices are never competitive. I was at 3 other Chevy dealers , and have bought once since. This dealers price was the highest.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ron, I apologize for your experience at Grand Prize. Sometimes an automobile transaction is very complex and there is miscommunication and sometimes we are the care of that. We will take your note here as a learning experience and make the necessary adjustments and training available to our staff. We wish you luck with your new vehicle and the next time you are in the market we would hope you would come back to Grand Prize and ask for me personally so I can oversee the entire transaction to both or satisfaction. Michael Haemmerle Dealer Principal