Grand Prize of Nanuet

Went in to the dealer knowing EXACTY what I wanted. The model, the options, ...everything. It was the 1st and last thing I said to the salesman, and multiple times during our conversations I repeated my needs. Typical salesman trying to talk me into something else a few times. I simply wanted a price. I knew what price I needed and I told him. I asked him to give me his BEST price and that I was not interested in any negotiations. I am well versed in purchasing vehicles and I don't play the typical games or engage in lengthy negotiations. Was not simple to get a price out of him. After wasting about a half hour there he finally gave me one, and it was pretty good. I confirmed before I left that the price was for what I was asking for and I repeated what that was, and he confirmed the price was for the exact car and options I was looking for. The next day I was going to buy the car. Called before ahead and everything started to change. All the sudden he tells me the price was for the bottom of the line base vehicle. It turned into an argument. I asked how he could possibly misunderstand anything I told him as I repeated myself many times. It turned into, "oh I thought this, I thought that, I though this would be better for your needs, maybe I misunderstood it takes time for the salesman and the customer to understand each others needs"....a whole line of BS. He loved to play around with words. If he could not understand my needs after I spelled them out for him multiple times, he was either really stupid, or a stereotypical salesman playing games. I think he was both. Then get this, he goes let me see if I can find the car you are looking for at the price I gave you....maybe the dumbest thing he has said. He called me back and said he searched a 300 mile radius and could not locate one. I said you can locate the car just not at the price. He said that is correct. I said of course not, what are you even trying to locate? You know what you can sell a car for by talking to your manager, what were you expecting to find? The dealer sets the price. It does not even make sense. It is all so ridiculous. This is my experience in a small nutshell we went back and forth for a while. His name was David Tonking. I've dealt with a lot of really horrible salesman over the years, he gets in the top percentile easily. A couple days later I got the typical follow up call from the receptionist. When I told her I was going elsewhere she mentioned this salesman was not there anymore. No idea if he was fired or quit. The salesman that took over was OK, but the price he gave me was HORRIBLE. I have recently bought Jeeps and Nissans and I average 5-6K under the sticker. Rebates vary from month to month, but dealers have money to play with if they want to sell a car , like holdbacks, other rebates..etc. This price I was given was about 1500 under the sticker which was pretty much just the rebate, certainly not competitive. When I mentioned I got a price elsewhere that was 4K under the sticker he quickly brought his price a little lower, then saying maybe he can do even better if he had some time. He also asked where, which was irrelevant. Then he wanted me to come back in and go over things.....more typical salesman tactics. They always try to get you in and take control, try to pressure, get a deposit, test drive the car....standard stuff really....but not necessary as what I needed was straight forward. At the end of the day, and I gave the dealer the opportunity before, they don't seem to really want to sell cars...not aggressively anyway. They must have plenty of people coming in and happy to pay top dollar. The prices are never competitive. I was at 3 other Chevy dealers , and have bought once since. This dealers price was the highest.

Was lied to by sales manager. Left 3 messages to owner. No call back. They have a we don't give a you know what attitude

I have bought 4 cars from this dealer over the years including 3 escalades. I had my Escalade in for a problem with the navigation system. After numerous misdiagnosis they told me the radio needed to be replaced for a cost of $1,800 which they wouldn't cover under the warranty although they knew of my problem for months. Called another Cadillac service department and explained my situation. They solved the problem over the phone. They said before I bring the car in to take a can of air and try to clean out the navigation system because sometimes dirt may get into it. Guess what a $10 can of air solved my issue. Thanks Grand Prize I now have a new Cadillac service center and dealer for all my future needs.

A dealership has many relatively autonomous “silos”: service, sales, parts, body shop, finance, and management – all of which may differ significantly on important parameters. If there are pronounced differences, it becomes impossible to rate the whole dealership This review is stimulated primarily by the Grand Prize Finance/Administrative silo. My experience with this silo really clouds my perception of the whole place. To be fair, I must state in advance that I have had un-ambivalently wonderful experiences with two other Grand Prize silos: 1. Service, where Jim Kobernick has been my regular consultant. Jim, along with Joe a technician, helped keep my 2001 Suburban running up to 185,000 miles. Jim was always very accessible and straight-forward but non-pressuring; what he would recommend proved on checking elsewhere to be absolutely and proactively needed. The quality of required and elective work was always first-class and sometimes heroic, as when Joe repaired a complicated wire bundle chewed up by mice. Service could not have been better. 2. Sales, where I was fortunate to meet Rich Santana when finally needing a replacement Suburban. Rich was great – with the same non-pressuring candidness and personableness I had found in Jim. Rich was also attentive. When I took delivery, Rich had preset several SiriusXM stations for our favorite kinds of music, information we had shared in conversations months earlier. That is both kindness and great customer relations, all the more because it was sincere and unstaged. The 45-minute delivery-finale with Finance/Administration was the antithesis. My Suburban was manufactured later than predicted, so I happened to arrive at Grand Prize right after returning from two weeks in Europe – brain-fogged, jet-lagged, and extremely fatigued. I carried two bank checks totaling the contractual amount: one from savings, the other from an auto loan. The Finance Office literally freaked out – verbally, expressively, and bodily -- at finding out that I was not financing through the dealership. This Officer got on the computer and phone, searching for dealership-connected financing, eventually getting a loan one point lower than my own bank loan. That whole process seemed endless, but how could one argue with a point difference? By that time I was just so worn out - like, just give my keys and let me drive home for a nap. Within the last five minutes, however, came the Extended Warranty pitch for this vehicle with lots of computer-ware on it. I had never researched this topic but assumed a Jim and Rich level of integrity from the Finance person. $2,950 for Major Guard up to 84,000 miles? OK – just give me my keys! Reviewing that warranty a couple days later, I had some questions. I left FOUR discrete and distinct messages on this Finance Officer’s voicemail and NEVER RECEIVED A CALL BACK! After a $60K purchase, that is simply UNCONSCIONABLE! A vice-president with whom I spoke also never returned a call as promised. I sensed “Gotcha!” as the implicit response. For the benefit of future customers, here is what I then proceeded to find out from my own research: 1. Other GM dealerships offer Major Guard online at competitive prices. Once you cancel a Major Guard policy for a vehicle, you cannot buy another one elsewhere. Yeah! – “Gotcha!” 2. Several other companies offer Extended Warranties at competitive prices, some for more mileage than the GM maximum of 84K. Actually, some of these would have suited my needs better as I keep vehicles for a decade plus. My needs were not given time to be delineated. 3. GM Major Guard does not have to be purchased immediately at delivery. This timing option was not presented. Yeah – “Gotcha!” 4. On researching this Finance Officer’s self-presentation on a common website for business people and professionals, it was astounding to see this Officer’s public braggadocio about how much money this Officer pulled in for car dealerships with special emphasis on pre- and post-sale add-ons. Ah, the picture was getting even clearer. 5. For this “Special” (whatever that means) Finance Director, Grand Prize was the fifth auto dealership worked for in eight years. Hence, there was minimal awareness of building customer loyalty, as this Officer did not know prolonged loyalty to a single business. What matters in a delivery/closing was clearly a personal batting average with no sense that this was a prime occasion for building customer loyalty. 6. It is disconcerting that management does not vet such online self-promotions by its “Special” Finance Director, as this Officer’s statement screams: “Beware”. 7. I feel that my vulnerability near the end of the Closing Ceremony was read in street-smart fashion by someone skilled in doing so along with a well-rehearsed set of advertising slogans -- resembling the Paris pickpockets I had managed to avoid. I have now owned four long-lasting Suburbans. With every successive one, I found that the previous dealership(s) had gone out of business: all three from a combination of greed, myopia, or just plain stupidity. You see, it takes no talent, really, to kill a business.

As usual fantastic customer service in the service department. Laura was great and kept me informed. Work was completed as promised.

The Service Manager refused to work on my 2002 out of warranty car, since the valve cover was already removed on a 4 cylinder car. Once the valve cover is removed, the broken timing chain is right there in plain sight. Since the car was already diagnosed by my removing valve cover, (6 bolts) it was not necessary to charge me the $250.00 "diagnostic fee". The Service manager asked if I was ever there before, which this was my first visit for mechanical work, why would it matter if I were a "regular" customer or not ? The service manager refused to work on my car since the valve cover was previously removed. I would recommend everyone go elsewhere for their service. I will NEVER return to Grand Prize Chevrolet in Nanuet.

The dealership is quite unprofessional and couldn't diagnose a flat tire if it hit them in the face! After getting GM involved and returning on numerous occasions to fix the issue with my Cruze ( they were unable to hear the noise half the time.) they were unable and become hostile about the whole situation. I spoke to GM and went to Paramus Chevrolet, the tech there (there for over 20 years), before we even went on the test drive, I described the issue and he knew the issue and said to me, unfortunately, it's the struts that are in this car. Went on the test drive and before I even had to point out the noise, the tech said, that noise, I said yes. Even though I am not happy that this is the way the car is designed, it was great to finally find a qualified mechanic unlike the personnel at UNGrand Prize! Don't waste your time at this dealership. Also, I know someone that worked there and they treated their employees even worse. Bad news!! Too bad Jim Smith Chevrolet weren't still around, I I could give this dealership 0 stars, I would.

I have purchased two Chevrolet Cruze LTZ autos at Grand Prize in the past few years and have had nothing but complete satisfaction with their sales and service departments. Their service and sales reps have always been polite and knowledgeable about any service situations. These cars are my second experience with domestic cars, the first experience was Saturn that was serviced by Grand Prize, and I can truthfully say that their services are much better than my experiences with some very upscale cars I have owned in the past.

Everybody I came in contact with, and especially Ray, my service adviser went the extra mile to attend to our needs. My wife and I have been entirely impressed with the professionalism of the organization and we have no hesitation in recommending the dealership to our friends.

My 1997 Chevrolet K1500 Z71 was towed to Grand Prize Chevrolet by a local repair shop Mogers, on Route 9W in Nyack because they could not diagnose a poor running condition. It was determined, by Grand Prize that I had installed the wrong distributor I purchased from Auto Zone. I authorized the service department to replace the distributor, and after a week of waiting for the repair to be completed, I called the service department to inquire about the status of the repair. After speaking to two service advisors, who had no idea the truck was even there for repair, the distributor was replaced,and it was delivered back to the local shop that could not complete the repair initially. The truck ran, but the engine had a frequent and significant stumble and did not idle properly. there was also intake ductwork hardware missing, and it was held down by zip ties I had on the floor inside the truck. At the end of my rope with all this nonsense, I had a small highly regarded local shop, Pasquales, in Valley Cottage look at the truck. It was determined that the cam sensor connector was not plugged into the distributor. Really? Factory trained service techs? Really? This seemed like a back door repair deal between the shop in Nyack and Grand prize. Cost me $1400.00. Highly unprofessional.