Grand Prize of Nanuet

All the staff is always polite and friendly and welcoming to customers. Great Salesman in Rich Santana goes above and beyond for his customers.

I recently got my 2010 Traverse serviced for several recalls & to have the A/C repaired. I got the vehicle back and found tools laying on the floor of the car, solder on the floor mats & the center console side panels were severely scratched. I also noticed that the "chrome" on the front upper grill is delaminating. I've never had similar issues with other dealers where the car looks worse after the service than before.

It was refreshing to get a courtesy call in advance of my appointment, a detailed review of the work to be performed when I dropped the car off, calls throughout the day providing updates and getting the car back better than when it was dropped off. Frank Reda, the service consultant I dealt with, was extremely professional and knowledgeable. He made the service process a pleasure to go through. He represented Grand Prize & GM well. I am very impressed with Grand Prize and appreciate the way they treat their customers.

Worst dealership. Started with major lies from salesman to money stolen on 2 service visits from car to mistakes always being made with the same excuse: "this kind of stuff never happens!" Dont buy American and especially don't buy from here!

Frank Reda was very accommodating and informative regarding the current service and recall. My car was ready as promised and I was kept informed regarding the service. As usual a great service visit!

They were understanding of my needs. John, the Sales Manager and Rich,the Sale Rep, tok the time to explain all of my options and go over the car packages. They made sure I was 100% happy before I left. Lastly, Dawn took the time at the signing to explain all the paperwork and additions that I might have wanted to purchase.I felt like I was in good hands with all.

Not going to name the salesperson by name because I am not going to publicly embarrass a person. I went to the dealership today to test drive two vehicles. My lease on my current vehicle is not up for another 5 months but I figured let me start test driving some options in advance so i'm not rushing when the lease is about to expire. So i go into the dealership and state to the salesperson I want to test drive the Chevy Colorado and the Silverado. Salesperson then asks me what I am driving now and when is my lease up. As soon as I tell salesperson that my lease is not up for another 5 months, you could tell they were no longer interested in me. Anyhow, we go for the test drives (no issues here). I ask if we could run some numbers for a lease on the sticker price of the car without any current incentives because those incentives most likely will not be valid when I'm ready to lease another vehicle. Hesitantly we walk over to salesperson desk and they ask me some basic questions, without any genuine interest, going through the motions. Salesperson types some info into the computer, next thing you know computer isn't working. Salesperson says i'll be right back. Now at least 15 minutes goes by and still no sign of the salesperson. I take a look over my shoulder and the salesperson is in another room of their cellphone. A few more minutes goes by and they are still on their cellphone. Never felt like a bigger waste of time to someone in my life. I walked out the door and took a ride up to Fort Montgomery to the nice people at Marchese Chevrolet. They treated me like I was their only customer. Do yourself a favor, don't be like me, read the reviews first and don't go to Grand Prize Chevrolet.

Last week I made an appointment to drop my Buick Enclave off for a repair. I brought it in this morning at 930am and told the service person I needed it back by 330. After being told I'd have to pay them $125 just to diagnose the problem (strike 1), I had someone pick me up and left. At 230, I hadnt heard anything about the status of my car so I called and was told I'm sorry but the service department hasnt even looked at your car yet. (strike 2) I told them I made an appointment specifically to avoid this problem and thay apologized but said there was nothing they could do and I'd have to pick up the car and make ANOTHER appointment to drop it off again. I assumed they'd do something to compensate me for THEIR scheduling conflict so I said fine, I'll reschedule but I'll need a loner car. I was told without even a second of hesitation NO, we cant give you a loner car. (incidentally, I was told by someone else in thatb dealership that they only give out loner cars to people who have cadillacs.) I said I'd like to speak to the service manager. He put me on hold, came back and said I'm sorry ma'am but I spoke to the service manager and she said theres nothing we can do for you. She wouldnt even get on the phone!! I will never bring my car to them in the future. Their customer service is disgraceful.

driving past the dealer on my way home I saw the truck I liked went in and met Joe in sales he went over pricing and we made a deal I next met with Rosalia in the fiance dept she got my loan pushed through with a lot of effort they were all helpful and a pleasure to deal with thanks

As a military member of the United States Marine Corps and law enforcement officer in New York City, I decided to stop by the Grand Prize Dealership due to their family oriented commercials as a potential new Cadillac customer. On November 29, 2014, Sales and Leasing Specialist Linda Cicero welcomed me and my 8 and half-month pregnant wife. She answered our questions, sat us down and showed us our desired car. After going over some figures, my wife started getting tired so we decided to leave but before we left, Linda gave us a very generous offer. Linda also said to call her if we changed our minds. After discussing the pros and cons, my wife and I called Linda back and said, “If you can leave everything the same and give us 12k miles per yr. rather than 10k miles, we’ll turn around now.” She replied, “Turn around and I’ll take care of it.” At that moment we called a family member to pick up my pregnant wife so that I could complete the sales process. When we got there, Linda Cicero provided us with a new deal that would accommodate our mileage request and lower our payments, however, we would have to come out of pocket an additional $850. My wife’s aunt came to pick her up, while I stayed back to talk to Linda as she was going back and fourth with another customer. Linda came back with paperwork and I simply said, “I don’t feel comfortable with the proposed deal, I was told everything will be the same but I would have more mileage per year.” Linda then raised her voice saying, “What do you want!?”, to which I replied, “Why are you yelling at me?” She went on to say “I have two customers right now, I’m stressed and frustrated”, which I replied, “What does that have to do with me since I’m a new customer and came her for the Grand Prize Family experience?” She left the office to talk to the finance department, which I may add are pretty awesome with response time and incredible offers. Upon return, Linda rudely sat down in front of me. At this point I have already made up my mind to leave because I felt embarrassed and not at ease by her. I told her I was leaving and she replied “Are you serious?!?!” She then ripped up the paperwork in my face and said “Have a nice life!” Mind you the whole sales department can hear this with potential customers on the floor, I told her to have a nice day and I’m writing a letter to whoever is in charge of Grand Prize. Is this how Grand Prize does business?! My day-to-day schedule has it ups and downs enough and now I try to get a luxury experience and end up being yelled at and scolded like a child.