Reviews
Service
Friendly, professional service with a smile. Took about as long as I was told and expected. Liked the new cushiony waiting room chairs. Washed car which was a nice plus!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to thank you, Charles, for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. At Grand Prize Chevrolet Buick GMC Cadillac, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Many Thanks, Allison Healy, Service Manager
Took the car in on an emergency basis
After a jumpstart by Onstar I arranged to drive directly to Grand Prize for a new battery. I also needed an oil change and some routine maintenance. My 2009 xxx has 26,000 miles and is just out of warranty. Hate to have a bill for $1300 after discounts, but trust the work was necessary.We were most surprised that we required new two rear brakes. It took a few hours longer than projected. A lift home was provided at both ends. This is perhaps the key reason I use this local dealership for all service as I am the only driver in our family. Frank was the service counselor.He was most professional and accommodating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Helen, we love hearing from our customers, so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff at Grand Prize Chevrolet Buick GMC Cadillac was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done, please feel free to contact us. Respectfully, Allison Healy, Service Manager
Great Service
I brought my Buick in at 8 AM for a NY State inspection and oil change. The service was excellent as usual.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Peter. It is gratifying when clients take the time to write a great review about our staff and dealership. It is our goal to go above and beyond to meet our customer's needs. Thanks again for giving us the opportunity to earn your business. Be sure to keep in touch with us via Facebook and Twitter for all of our latest specials. Kind Thanks, Allison Healy, Service Manager
2014 CTS
I had two small dents in my new 2014 CTS and your service manager John Yantos was extremely accommodating in getting it into the body shop and fixed in a timely manner. It was fixed to perfection and looked as if it just came off the showroom floor. I was extremely pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mary, we love hearing about customers that have a great experience at Grand Prize Chevrolet Buick GMC Cadillac and we are glad you are one of them. We look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Thank you, Allison Healy, Service Manager
A trustworthy service advisor - how refreshing!
Mike Celentano is an excellent service advisor who has been looking after our cars for years. We always know that Mike will be honest with us and look out for our best interests. Unlike our experiences with service advisors at other dealerships, I always feel that Mike recommends the services that we need and is careful to make sure his recommendations are what are best for our car and not necessarily what will simply bring in a higher service fee that day. As a result, we have requested him as our service advisor repeatedly and even followed him from another dealership. Grand Prize is lucky to have him on their staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Margret, on behalf of the entire family here at Grand Prize Chevrolet Buick GMC Cadillac, thank you for writing this review. We try our best to stand out from other dealers in terms of service excellence. It's quite an accomplishment to hear that we provided you the best dealer experience ever. If you have any further needs, do not hesitate to come back to see us. Sincerely, Allison Healy, Service Manager
Nice people and good follow up!
It started out great, I loved the product and chose to buy the truck. Then a major problem happened when I signed the agreement, paid the deposit and went and got the loan closed and insurance activated. I was notified the truck was not coming and the other dealer sold it already. I was extremely upset and dissatisfied with the level of service I got from this mistake but the Sales mgr Pat and my salesman made it all up to me after that and I left a thoroughly satisfied customer. Pat really went above and beyond to make things right and was very concerned for the customer satisfaction. He spent a lot of time to make things right and find me another truck with everything I wanted in a short amount of time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
This is a great review, John. We make sure that all of our employees are knowledgeable and courteous and Pat will be glad to hear you were able to perceive that. I am happy that our team here at Grand Prize Chevrolet Buick GMC Cadillac was able to provide you with pressure-free and efficient customer service. Please come visit us if you need anything else, be it service or sales. Enjoy your new truck. Warm regards, George Teasdale, Customer Care Manager
Tire and rim replacement
I had to purchase a new set of tires, rims and associated parts for my 2012 Cadillac Escalade which required sales, parts and service to work together. I only needed to make one phone call and all three groups worked seemlessly together and my truck was ready in less than 3 hours after dropping it of. Excellent teamwork (as always).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your fantastic review was quite a refreshing read, Eric. I am happy that our staff provided you with pressure-free, efficient, and well-informed customer service. We do everything we can to ensure each of our guests leaves our dealership with the confidence that they have made the right decision by coming to Grand Prize Chevrolet Buick GMC Cadillac. Before your next servicing appointment, please find us on Facebook and Twitter. You'll be pleased to find the latest exclusive specials offered only to our likers and followers. Regards, Allison Healy, Service Manager
great atmosphere,great showroom
very friendly and professional.Got a good feeling that you are willing to work with the customer and satisfy their needs. Arnie Smith was excellent.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Linda, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Arnie is a great people person and strives to create a positive buying experience for every customer. Congrats on your new vehicle. If you have any questions or concerns, please do not hesitate to come see us. Also, make sure to like/follow our Facebook and Twitter pages to stay in the loop with exclusive content and specials. Sincerely, George Teasdale, Customer Care Manager
Grand Prize is great!
They take your car right away. They have beautiful waiting area with coffee and doughnuts and tv. They washed my car even tho I was only there for an inspection. I wouldn't take my car anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks a lot for the great review! We strive to have the best customer service in the business, and I'm happy to hear that our goal was reflected through your experience with us. It's great to know that we gave you a pleasant experience. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Excellant enviroment
Michael the service associate was tremendous, very well mannered, experienced and caring. Listened and identified the service problems that were impending, reacted to a solution. Really cared about my automobile. This individual should be recognized for his loyalty and commended.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. I'm glad to hear that Michael was able to assist you with your car repair needs. He is a valuable asset to our team. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager