Reviews
Collision Center repairs
I needed repair to my bumper after a car accident. The repairs took just a day to complete, and I was back driving my car the next day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that our staff at our dealership was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Allison Healy, Service Manager
Only what you need.
I like the fact that service department does not try to oversell you when you come in for routine service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're completely dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Grand Prize Chevrolet Buick GMC Cadillac, we value our customers and we look forward to seeing you on your next visit. Thank you, Robert. All the best, Allison Healy, Service Manager
Great service
My car had to be towed there due to decreased engine power. They were able to diagnose and fix problem same day, which was totally unexpected. I was very happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We love hearing from our customers, so thank you for taking the time write this glowing feedback. It's wonderful to hear that our staff at Grand Prize Chevrolet Buick GMC Cadillac was able to provide you with a great experience. We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Allison Healy, Service Manager
quick and great service
I had an 8:30am appointment for an oil change and tire rotation. Couldn't believe that I barely sat down and started to read my book when I was told everything was done, I swear it was less than an hour as promised. Great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, thank you for taking the time to leave a review about our service excellence. Customer satisfaction is very important to us, and we are pleased to hear that we got you in and out without any glitches. Thank you for your business and we look forward to working with you again. Sincerely, Allison Healy, Service Manager
2014 Chevrolet Malibu is a Lemon
Although repair was made to my latest mechanical problem, other issues still remain. I still remain dissatisfied with my vehicle of 17 months. No satisfactory solution in site!
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recall of CUE system in my Cadillac ATS
I was treated very quickly and courteously by Mike Cerentano(sp?). Friendly, funny and respectful individual. The loaner Cadillac was ready, and once my car was fixed, I received a gift certificate and a full tank of gas because of the recall inconvenience. I must say, I was impressed by the entire experience. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. I'm glad to hear that Mike was able to assist you with your car repairs. He is a valuable asset to our team. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
great service
I came in for a oil change and Nys inspection ,Jim was very nice and helpful, you have this new machine when you come in that checks your wheel alignment, they told me I need an alignment, I think the machine is wrong, my tires are wearing perfectly, and nothing is pulling to the right or left, I had my friend which is a mechanic ,and all he does is wheel alignments all day, check it out and he said it's perfect he can't make it better even if he tried, so you might want to check that machine,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive feedback about our dealership! It's nice to hear we were able to give you such a great service experience. Jim exemplifies our commitment to customer service and I'm glad he was able to help you with your needs. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Excellent Customer Service!
Mike and Jim are the best they always take such great care of my car and always offer superior customer service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive feedback about our dealership, Liam. It is nice to hear we were able to give you such a great service experience. Our service team exemplifies our commitment to customer service and I am glad they were able to help you with your concerns. Please let us know if you have any questions or need anything else. Kind thanks, Allison Healy, Service Manager
Great service
It was an easy going and very attentive experience. I'm very satisified with my car and the deal I got. Maurice,Ed A. and the finance girl that signed me out were extremly helpful. I would recommend Grand Prize.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us, Joseph. I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Maurice and Ed are assets to Grand Prize Chevrolet Buick GMC Cadillac and it is encouraging to hear that they impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Sincerely, George Teasdale, Customer Care Manager
Best Service Department!
Wonderful service department. I was able to have a ride to work quickly both ways. I was very happy. All of my issues were resolved with no questions. Excellent experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Roz, we're happy to hear of your great experience and your glowing review means a lot to us. We feel our service department is what makes Grand Prize Chevrolet Buick GMC Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Best, Allison Healy, Service Manager