Reviews
great repair job on 2013 Chevy Cruze
Joe in the collision center managed the repairs to my car very well. Joe would not allow after market parts to be used on my 2013 Chevy Cruze because he maintained that the car should not be repaired using same. The repairs came out beautiful - the car looks brand new!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive feedback about our dealership! It's nice to hear we were able to give you such a great service experience. Joe exemplifies our commitment to customer service and I'm glad he was able to help you with your repairs. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Exceptional Service Department
I've always had positive interactions with your dealership. Jim Kolbernick is always my service advisor when my car needs service, I cannot express how helpful and accommodating he is. He always understands and goes above and beyond to help me since my car seems possessed and always has rare issues! I also wood like to thank Al, who I believe is a manager for his help repairing my car. We have 5 GM vehicles in my family and always go back because of the great all around service! Thank you... Lizzet Traina
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. We are dedicated to making sure our team does everything they can to make our customers feel welcome and supported during their visits. Our team is committed to supporting our customers any way we can, and Jim is a perfect example of that commitment. I'm glad our dedication to quality customer service has made you a long-time customer. Enjoy your new Scions and we look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Allison Healy, Service Manager
LUV GRAND PRIZE AUTO
Your Staff treated me with Respect and Courtesy. The work done was terrific and my wife and I were driven by your staff to our Doctor appointment in Valley Cottage. The day ended in a quickie car wash by your staff. I have always recommended Grand Prize, and always will. Respectfully, Joseph A. Barca Jr.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, I appreciate you leaving such positive feedback about our dealership! It is a point of pride that we do everything we can to support our customers during their time with us. I am ecstatic to hear that you were so pleased with the service you received from us. Please don't hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Grand Prize Cadillac, Service Dept
Very happy with the Service Department at Grand Prize. As always, the service was quick and the members of the service department were pleasant and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. Our team is dedicated to ensuring that we give all of our customers high quality repairs when servicing their vehicles. We really appreciate your business and are glad we could assist you. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Greeted immediately
Quick, done right! I also received a free alignment inspection and found out I needed an alignment which I was not aware.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! A quality service experience is one of our top priorities, and we do everything we can to support our customers. I'm glad to hear that we were able to assist you with your car maintenance needs. Trust is an important part of the car buying experience and our team is dedicated to building that trust with high quality repairs. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
great service, friendly reps, clean environment
I found it to be very pleasant. I found the waiting room very nice, I didn't expect it to be, the people were very friendly. My car was taken care of in a timely fashion, and I was pleasantly surprised that when I walked over to the car that it had been washed. What great service!!! Thank you. Also, the price of the job was very reasonable. Thank you again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you leaving such positive feedback about our dealership! It is a point of pride that we do everything we can to support our customers during their time with us. I am ecstatic to hear that you were so pleased with the service you received from us. Please don't hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Great service
The service consultant was very courteous & extremely helpful. Great customer service skills. All work was done promptly & to my satisfaction.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. We are dedicated to making sure our service team does everything they can to make our customers feel welcome and supported during their visits. I'm glad our dedication to quality customer service has earned your recommendation. We look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Allison Healy, Service Manager
Always a good experience
I received a phone call before any work was done and all issues were fully explained. I do not bring my car anywhere else for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks a lot for the positive review! We strive to have the best customer service in the business, and I'm happy to hear that our goal was reflected through your experience with us. It's great to hear that we gave you a pleasant service experience. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Friendly service staff, comfy, clean waiting area.
1st time I ever waited for a service, however the lounge area was very comfortable and the service was done very fast. Signed in and out in less than 30 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive feedback about our dealership! It's nice to hear we were able to give you such a great shopping experience. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. We really appreciate your business and are glad we could assist you. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager
Great Service
The representative was very helpful. I liked the waiting room and the fact that if I didn't want to wait, someone would have taken me home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! It's great to hear that our service team members gave you a pleasant experience. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Allison Healy, Service Manager