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Garlyn Shelton Volkswagen

(62 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 7:30am–5:00pm
Sunday Closed Closed
New (254) 406-1979 (254) 406-1979
Used (254) 406-1826 (254) 406-1826
Service (254) 406-1821 (254) 406-1821

Reviews

(62 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Garlyn Shelton Volkswagen from DealerRater.

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It took a while to get me done but it was a pleasant

It took a while to get me done but it was a pleasant experience. Nice

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us and the team a 5-star review!

Jonathan was amazing!

Jonathan was amazing! I am very happy with my Jetta and will be back when I need a new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Gennayavonne, thank you for leaving us and Jonathan such an amazing review!

Leased my Atlas Cross Sport from Garlyn Shelton and I

Leased my Atlas Cross Sport from Garlyn Shelton and I could not be happier! Great team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Samantha, thank you for leaving us a 5-star review! We love that you are loving your new Atlas Cross Sport!

Dealer response

Hi Samantha, thank you for leaving us a 5-star review! We love that you are loving your new Atlas Cross Sport!

Corey M.

Corey M. was super helpful, and genuine. He helped me through the trade in process and helped me get the car I dreamed of getting. He has become more than a car salesmen to me, he is now my new friend. I will send all of my friends to him from now on. Thank you Corey for ALL you've done for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Brandi, thank you for leaving us and Cory such a wonderful review and recommendation to come see us! Welcome to the Garlyn Shelton Volkswagen family!

If you are looking for a salesman who is polite,...

If you are looking for a salesman who is polite, professional and has a lot of knowledge about Volkswagen/Volvo vehicles, then go see Erik Thompson at Garlyn Shelton in Temple. Thank you Erik!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone at the dealership especially Josh and Dana are...

Everyone at the dealership especially Josh and Dana are extremely helpful and genuinely cares about what you need and want. They went above and beyond helping my family find the perfect car! I will continue doing business here for a very long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They’ll lie to void warranty

They will do everything possible, including lie, to void your warranty and stick you with a big bill. Very disappointed in their customer service, this will be the last VW I own.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you Garlyn SHELTON VW

Just want to give a shout out to Garlyn Shelton VW for taking care of my girlfriends VW Beetle when we took it in for repairs. Excellent staff and thank you to Brandon, Ronnie, and Steve for making it all happen!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Unprofessional and Rude

Very disappointed with the unprofessionalism in their service department. I leased my first Jetta with this VW in Temple and my current Jetta with VW in Waco. Living in Nolanville, it is more convenient for me to have service done in Temple. I called in advance and specifically requested to schedule service when I could get a loaner so I could get to work on time and be able to run errands if needed while my car was being serviced. I was assured a loaner would be available for me. When I arrived I was not greeted nicely, the man in the service department was rude and unprofessional, and they had no loaners available for me. He didn't even apologize for the inconvenience or misunderstanding and I now have to reschedule my service appointment. Huge waste of time. In the future I will save myself time in the long run and just drive to Waco. I will never use the service department at this dealership again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome Dealership

Great customer service. This dealership truly cares about their customers. My sales experience was amazing. I love how this dealership calls after the sale. The staff is so friendly, very professional, and family oriented. I highly recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.