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Royal Volkswagen of Bloomington

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (415 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (415 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Service and Buying Experience

We never felt pressured into a sale. Kevin kept us up-to-date on where our new Subaru was during transit and had it ready and waiting. When we got there all we had to do was sign paperwork. Thanks Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional service

It was a pleasure doing business with the guys at Royal on the east side. It?s the only place I would consider getting a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful salesman who helped me get the deal done

Jordan Phillips was such a great helper in getting my 'new' car! He answered every single question I asked, and was knowledgeable about every aspect of the sale. He timely contacted me and was so nice, pleasant and helpful. I appreciate the way he helped me with getting my 'new' car. I have already given a friend his name, as she will be looking for a car when her taxes come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A Pleasant experience

We dealt with an honest and friendly sales team working in a clean, organized and open facilities. We never felt pressured or rushed to make a decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Car Buying Experience

Kevin in sales and Brandon in financial were booth professional and knowledgeable. I appreciated the "no pressure" interaction with us. Also Kevin's introduction to the basics of our new car was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great services

They took care of the issues in the car. I had some delays in the loan but they were able to help me taking the car out of the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome customer service and facilities

Our purchase of the Subaru was a memorable one from the professional salesman and sales Manager. They made it fun and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New purchase no hassle

Great service without the pressure. Joe B was assertive but gentle in business demeanor. No pain in purchase of my Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great car, great buy

Great customer care! Mike, our salesperson was very sweet and our old salesperson, Vadim was instrumental in making the deal go through. Thank you Manager!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service!

The customer service and ability to help with just about anything. This is my second time being at royal and I?ll defiitly be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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