Reviews
Write a reviewGreat price and value
Very well appreciated customer service and good shopping experience. Financing also was excellent. Car shopping therefore was very smooth. Was well worth stopping to look for cars and buying one at this dealer shop
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Our salesperson, Alex was excellent, informative, patient and a great help through the process. All of the staff were professional, courteous and great to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nice show room
The salesman was sharp, clear spoken, and did a good job. I always wish the buying process was more transparent.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service, kind
David was not only knowledgeable but kind as well. Royal was fantastic to work with. I will be happy to encourage others to come to Royal
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great salesman
Great experience with Ethan and Brandon. The worst part of the experience is having to come up with 20 words for a purely voluntary exercise!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Treated Like a Royal on the East Side
Great People!!! Very thorough!!! Great sense of urgency!!! I cannot begin to tell you how pleased I am with my new vehicle. Jared & Chris knew exactly what I was looking for and way over delivered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Highly efficient transaction
Great transaction that was efficient yet very personable. I would definitely would purchase through them again. I found the car on cars.com. Follow up was quick andd verbal description of the vehicle turned out to be highly accurate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Another Purchase from Royal on the Eastside
We have purchased 5 vehicles from Royal on the Eastside over the years. Every time we are there they treat us like family. We love Jared Mann and the entire Royal staff!! They are always friendly, professional, and helpful!! They go out of their way to make sure we are not rushed in our decision and help us to find exactly what we are looking for. They are the reason we always come back!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service
The dealers were friendly and direct. Easy to work with. No hoops. They got us where we needed quickly and continue to offer assistance even after paperwork was signed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good overall experience
Made every effort to meet my needs including getting a car from another dealer in the color I wanted even in bad weather. The process of finding out details of features, warranties, financing, etc took longer than I would expect but was done with patience by the guys I encountered.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase