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Scranton GMC of Vernon

(3,032 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (866) 906-3790 (866) 906-3790
Used (866) 461-5141 (866) 461-5141
Service (888) 870-1037 (888) 870-1037

Reviews

(3,032 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Scranton GMC of Vernon from DealerRater.

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Great service.

Great service. We are extremely happy with the service w get from the folks at Scranton Motors!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

James cut to the chase regarding pricing and was able to

James cut to the chase regarding pricing and was able to close the deal very quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service was out standing advisor was knowledgeable and

Service was out standing advisor was knowledgeable and understanding of my concerns ready to be cooperative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very professional, and I'm happy with the service, also

Very professional, and I'm happy with the service, also love that they wash your car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very pleased with the service.

I was very pleased with the service. Frank explained what the problem was and how to prevent it going forward. Everyone there was courteous and friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

Thank you for proving excellent customer service

We had a wonderful experience with Scranton GMC!

We had a wonderful experience with Scranton GMC! David Baeza was a pleasure to work with and so helpful and authentic! I would recommend anyone looking to purchase a GMC, Cadillac or Buick to go see him, you will feel well cared for. The process was made easy by a dynamic, communicative, and well-oiled team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Frank was so incredibly helpful.

Frank was so incredibly helpful. I was in a very difficult situation right before I was leaving for a very important trip. My windshield wipers had stopped working and come to find out the issue was part of a recall. I was so upset that I might have to cancel or change my plans because of this issue. I had called other places and said they couldn't get me in for another month! Frank was very understanding and said he would do the best that he could. He managed to have my car seen and fixed in less than a day. If it weren't for him and the mechanics there I don't know what I would've done. I'm so incredibly grateful for his kindness and understanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Scranton has a very clean, neat and professionally run

Scranton has a very clean, neat and professionally run service area! The staff are very polite and responsive! I would recommend them to anyone in the need of service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We appreciate it :)

I had a good experience at Scranton Cadillac service

I had a good experience at Scranton Cadillac service department Billy was fantastic his Department got the job done and took care of my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I called Scranton Motors because my stability and

I called Scranton Motors because my stability and traction control light came on and the ABS light came on at first they told me it was gonna be $167 to diagnose it. I dropped it off the night before they called me at 7:30 in the morning then they didn’t even diagnose it until 2 o’clock in the afternoon due to short of staff. This is also when they told me they called me since it was three separate things I will be charged $350 to have it diagnosed I said no then he said OK it will still be the 167 for the diagnosis. Once they diagnose the problem, it was all three together issues with the hub on my brake and tire was cracked. They wanted $850 to replace it. I said no. I bought the new hub kit on Amazon GM product for $70. It was replaced in two hours , this dealership is a rip off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very sorry for all the frustration you experienced during your visit. It sounds like you have already resolved the issues with your vehicle, but if there is anything we can do to help, please let us know. I can have one of our service managers contact you if you have not already been contacted. Just reply back to this review (privately if you prefer) with your contact information and I will make sure someone reaches out. Thanks and have a great day.