Tom Hesser Chevrolet Scranton

Courteous, polite staff. The service was completed quickly, as I was told. Explained what was done and how to schedule future appointments.

Service is always excellent and all of the people I have dealt with have been great. I am always confident that the repairs to my vehicle have been done properly.

There eagerness to please and the cleanliness of the facilitie customer service was great as always I will be back again

Everyone did a great job. Everyone went above and beyond to make sure I was satisfied, delivery was pleasurable also .

You always have the parts that I need and service my vehicle in a timely manner. Every member of the staff is totally professional. Your facility is very well run, and all my dealings with Tom Hesser Chevy have led me to admire the integrity of your staff.

I was looking to get a new truck since my lease was coming up, I picked 1 online and seen it in front of dealership, I pulled up and got out to look and a salesman ( Brian )came and said, LET'S CRUNCH SOME NUMBERS, being shy, I didn't tell him my salesman was RJ, after some time, I told him I was going to think about it and he went and got some lady and they double teamed me, I told them both I had to leave, I went home and call RJ, who hooked me up with a much better deal.

Everything went smoothly. Vehicle was coming through a dealer trade and there was some difficulty getting exact information on whereabouts but Bryan stayed on top of things to track the status and kept me updated. Bryan came to the rescue when we broke down on the way to pick up new vehicle and tracked down Dave Yeakel so we could let him know we were leaving the BMW for service. 5 Stars

Very easy and stress free buying process. The salesman ("Client Advisor") was very knowledgable. He knew every technical question I asked. I will be back for my next BMW.

The sales rep was very good. I was disappointed that I needed to use a day off from work to have my bedliner done instead of the dealership getting it done prior to delivery. The service provided by the finance manager was unacceptable. As of today I am fully expecting to have problems with my vehicle title and/or registration due to negligent errors and her lack of attention to the details of my purchase. For that reason alone I would be reluctant to recommend anyone to the dealership.

Terrible customer service. They couldn't even manage to keep their word on an oil change appointment. Service manager is no help and could care less about little stuff like oil changes just assumed I'd go somewhere else. I wouldn't buy a car there or get my vehicle serviced there.