Reviews
Dealership has attempted to fix a safety and electrical/computer defect since first week of ownership 2.5 years ago. While the same defect warranted another part be ordered recently, contact was immediately ceased by service dept with malicious intent to not notify me that work and parts would not be ordered/fixed for a month until I called for an explanation about part order and warranty work that was promised. I was told they will no longer service my vehicle and are not to have any contact with me due to “legal reasons”. My safety defect is still present and without addressing it for over a month now. I will never purchase a vehicle there again. Service staff were great until now when they were told to cease service with my vehicle.
Dealership has attempted to fix a safety and electrical/computer defect since first week of ownership 2.5 years ago. While the same defect warranted another part be ordered recently, contact was immediately ceased by service dept with malicious intent to not notify me that work and parts would not be ordered/fixed for a month until I called for an explanation about part order and warranty work that was promised. I was told they will no longer service my vehicle and are not to have any contact with me due to “legal reasons”. My safety defect is still present and without addressing it for over a month now. I will never purchase a vehicle there again. Service staff were great until now when they were told to cease service with my vehicle.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Kevin. I genuinely appreciate your feedback regarding the ongoing issues with your vehicle and the service you received at Tom Hesser Chevrolet. Your concerns about the safety and electrical defects are important, and we would like to address them properly. I encourage you to reach out to me directly to assist you with this matter further. I value your input, and we hope to restore your confidence in our dealership. Brianne Stucker Internet Sales Manager [email protected]
We have leased or bought new vehicles only from Tom Hesser over the past 15 years. We exclusively use their service department for maintenance. Always been treated professionally by the salesperson and the service department On all occasions.
We have leased or bought new vehicles only from Tom Hesser over the past 15 years. We exclusively use their service department for maintenance. Always been treated professionally by the salesperson and the service department On all occasions.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I truly appreciate your loyalty to Tom Hesser Chevrolet over the past 15 years. It's great to hear that you've consistently received professional service from us and the service department on all occasions. We look forward to continuing to serve you in the future! Brianne Stucker Internet Sales Manager [email protected]
I had a wonderful salesman. Not pushy very knowledgeable. Went over all the bells and whistles very clearly. Bryan Holley was a pleasure doing business with.Love my new car.
I had a wonderful salesman. Not pushy very knowledgeable. Went over all the bells and whistles very clearly. Bryan Holley was a pleasure doing business with.Love my new car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! I’m thrilled to hear about your positive experience with Bryan and that you love your new car. At Tom Hesser Chevrolet, we strive to provide knowledgeable and friendly service, and it's great to know we met your expectations. Looking forward to seeing you again soon! Brianne Stucker Internet Sales Manager [email protected]
My vehicle was taken there four times so far kept for the day each my time. they have not corrected the problem. In fact they’ve made it worse. Still has to go back yet again
My vehicle was taken there four times so far kept for the day each my time. they have not corrected the problem. In fact they’ve made it worse. Still has to go back yet again
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your frustration regarding the ongoing issues with your vehicle, and I appreciate you bringing this to our attention. Please reach out to me directly at Tom Hesser Chevrolet of Scranton to discuss this further and ensure that your vehicle is in top-notch condition. Your satisfaction is important to me, and we're committed to addressing your concerns. Brianne Stucker Internet Sales Manager [email protected]
Very nice place to take your vehicle. Nice people. Fixed my car in no time.
Very nice place to take your vehicle. Nice people. Fixed my car in no time.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Anthony! We’re thrilled to hear that you had a positive experience at Tom Hesser Chevrolet of Scranton and that our team was able to get your car fixed quickly. We appreciate your kind words and hope to see you again for any future vehicle needs! Brianne Stucker Internet Sales Manager [email protected]
Great staff and always very friendly. Easy to work with and they are very timely!
Great staff and always very friendly. Easy to work with and they are very timely!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Chris! I truly appreciate your kind words about our staff and the friendly service at Tom Hesser Chevrolet of Scranton. It's our goal to make the process as easy and timely as possible. We look forward to seeing you again soon! Brianne Stucker Internet Sales Manager [email protected]
They charged me for 6 iuarts oil instead of five quarts that's required da
They charged me for 6 iuarts oil instead of five quarts that's required da
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate you bringing this to our attention. Your experience regarding the oil change at Tom Hesser Chevrolet of Scranton is important to us. I encourage you to reach out to me directly so I can address your concerns. Thank you again for your review! Brianne Stucker Internet Sales Manager [email protected]
Always a positive experience. Staff is very knowledgeable and friendly. My last service appointment went flawlessly and was accomplished in a timely fashion.
Always a positive experience. Staff is very knowledgeable and friendly. My last service appointment went flawlessly and was accomplished in a timely fashion.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Julianne, we truly appreciate your kind words about your experience at Tom Hesser Chevrolet of Scranton. It's wonderful to hear that our knowledgeable and friendly staff made your service appointment go so smoothly. We look forward to seeing you again for your next visit! Samantha Bravo Internet Sales Manger Tom Hesser Dealerships 570-507-6687 [email protected]
Ellie was fantastic to work with super patient and very knowledgeable. Made purchasing a new vehicle easy!
Ellie was fantastic to work with super patient and very knowledgeable. Made purchasing a new vehicle easy!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We’re thrilled to hear that Ellie was able to provide you with such a fantastic experience while purchasing your new vehicle at Tom Hesser Chevrolet of Scranton. Your kind words about her patience and knowledge mean a lot to us. We hope to see you again soon and appreciate you sharing your experience! Samantha Bravo Internet Sales Manger Tom Hesser Dealerships 570-507-6687 [email protected]
Best Chevy dealership in the area me and my whole family buy all of our vehicles at Tom Hesser
Best Chevy dealership in the area me and my whole family buy all of our vehicles at Tom Hesser
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that you and your family consistently choose Tom Hesser Chevrolet of Scranton for your vehicle needs. It means a lot to us to have customers like you. We look forward to assisting you again in the future! Samantha Bravo Internet Sales Manger Tom Hesser Dealerships 570-507-6687 [email protected]