Reviews
Write a reviewJohn Hine Subaru is very fortunate to have Phil Bravo as...
John Hine Subaru is very fortunate to have Phil Bravo as a service adviser. I would add that I have had a good to great experience with virtually every one of your staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything about my buying experiance at this dealership...
Everything about my buying experiance at this dealership was very easy. The salesman( Dallas) was great and very well informed about the car we wanted to buy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Phil Bravo, best service guy ever! Helped me out...
Phil Bravo, best service guy ever! Helped me out immensely when my car broke down. He got me help quick and they did a good job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
In working with Phil over the years I have found him to...
In working with Phil over the years I have found him to be friendly, helpful and caring. p.s. This review requires twenty five words or I can't submit it. I don't have 25 words.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I scheduled an appointment online. When i arrived I was...
I scheduled an appointment online. When i arrived I was told that i wasnt on this list and had no appointment and that i would need to schedule one for another day since they were booked. I drove away but then remembered that I had taken a screenshot of my scheduled appointment. I turned around and drove back to Subaru and showed the service helper the screenshot, and suddenly there was a slot available for me even, although i was told they had no time to help me. AND the recall service took 3 hours. The TV in the waiting rom was so quiet, all i could hear was the sales people making deals and the service techs talking about their personal lives. It was a very annoying day all together.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jasonthone, We apologize for the glitch in the scheduling of your appointment and are so glad you had the screenshot of the Appt. As far as "suddenly there was a slot available" ... it's not that it was suddenly, but we were 100% booked. We accomidated you because of the error - and please accept our sincere apology. As far as the external noise, we totally agree and are working on getting background music for the entire building. Thanks for your comments as we take them very seriously, Glad your recall was handled and on the road safely in your Subaru Sincerely, Eric Kelley - Service Director John Hine Temecula Subaru
This dealership was awesome and everyone involved with...
This dealership was awesome and everyone involved with our experience was amazing. Billy, Jonathan, Erica and a few more. They made us feel like family and this was one of the easiest car buying me and my wife has experienced. The price was good excellent price dor our trade in. Answered all of questions and the paperwork was easy. We are looking forward to along term relationship even being in Temecula we will drive from Escondido to have the car services. Again thanks for making the experience fun and no stress.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My first visit to the dealership and I was...
My first visit to the dealership and I was impressed. Very polite and informed staff. The 12K service on my Outback was performed efficiently. I liked the video that the Mechanic sent me. I'll return for future service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
the only reason its not 5 star took longer than i tought...
the only reason its not 5 star took longer than i tought and appointment friday afternoon traffic bad at that time of day service writer was great and waiting room excellant
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Second car bought here. Fast and friendly. Don’t know why...
Second car bought here. Fast and friendly. Don’t know why any one would go any where else. They don’t do any dealer up charges due to COVID stuff like most other car dealers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We live in Vista and always wait at the dealership for...
We live in Vista and always wait at the dealership for our car to be serviced. The service writers are very attentive to our needs and keep us informed as to where our car is in the process. This last time I took my Subaru in for service it was a very hot day. The technician got my vehicle right in and worked to finish so I didn't have to sit outside in the heat for any longer than necessary. Any employee I have worked with has always been polite and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair