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Hello Subaru of Temecula

(338 reviews)

Reviews

(338 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hello Subaru of Temecula from DealerRater.

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I purchased the Care Care warranty. Got a door ding within two weeks, and was told it wouldn't be covered. Told service our brakes squeled, and was told to make another appointment to handle that.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Early morning service and still greeted with a smile. Service as promised. Able to wonder about the lot without being chased down by sales people. Ran into my sales person who actually remembered the key items I was looking for in a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Always courteous and on time. I was kept up to date on my service. Waiting area is clean with water and a TV to keep me occupied while waiting for my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

service

I recieved a birthday coupon for a free carwash. I won't have them do it again. Very poor job. Better off going to a regular carwash and pay for it.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

At the 5 week time

Hine is really trying to cover everything I need and they are able to cover all my questions. A couple items need help. 1. I still don't know how to open the engine cover. 2. When getting information to me, I sometimes note going a bit to fast. I like to write somethings to keep the the information. The guy who works getting my papers and the lice plates is very good. Axel is very good! Don't let the buyer get out until he/she understands the engine stops when the car stops. This is very important

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love our Forester.

Best vehicle I have ever owned.... And I recommend John Hine Subaru in Temecula. I’m given John Hine a five star rating. Driving my Forester is like driving on a cloud.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The service provider took great care of me.

I had seemingly been using too much oil. I was down five quarts after driving 5,000 miles. I watched the oil consumption after my next oil change, and didn't appear to be using any oil in 5,000 miles; so I changed the oil again and am watching it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great buying experience

I have been looking at Subaru for a while before I decided to purchase. I dealt with Rodrigo Rivera at the dealership. Many people are apprehensive about purchasing a car because of the perception about how taxing the sales process can be. I found that this particular dealership and Rodrigo in particular made this a very pleasant process from - information gathering - to price comparison - to price negotiation - to finally purchase decision and delivery. I was always treated with respect, my questions were answered promptly and the purchase was done very professionally and fairly. I would highly recommend this dealership if anyone is looking to buy a Subaru. I have now been driving my new car - 2019 Subaru Outback LTD for a little over a month now and I am just thrilled with the vehicle. It is stylish, handles effortlessly and is equipped with feature that I now will always look for in any vehicle that I own. I also found out because of the high safety rating of the Subaru line, my vehicle insurance - with discounts - amounts to just a little more that what I was paying on my 10 year old vehicle. I have not needed service yet but after evaluating the entire operation at John Hine Temecula Subaru, I am sure that any service needs will be handled efficiently and effectively. I give the entire dealership a 5 star rating. Best decision that I've made in a long time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership

easy to make an appointment great to work with, service done in a timely fashion if I have questions about the workings of my car I usulally dont need an appointment they come right out and help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great service department

I have had nothing but fine experiences with the Hine Subaru service department, and would recommend them to all Subaru owners. Nice facilities, fast service work, and friendly people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.