Reviews
Write a reviewExcellent oil change
I loved the service I got @baystate ford in south EASTON. There was no appointment needed for my oil change and not only did they change my oil but they did a whole overview of my entire car and let me know things about my back brakes.. I was very satisfied with the quality and the quickness of the service I received and the technicians were very polite and explained everything I needed to know about the car in detail. 5 star rating here!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kayla, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. At Baystate Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Excellent
My service needs weee taken care of in a timely matter at the price I was told.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dodge Caliber
Not only was buying my car a great experience, anytime I require service the staff is always so friendly and helpful.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction means a lot to us, and we truly appreciate you choosing Baystate Ford, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
Extremely happy customer
Always extremely happy when I visit this dealership. From the sales manager Bill, to my awesome sales person Julie Eames, and of course Kyle at quicklane. Everyone is the best, great experience. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
good service , some unnecessary repairs suggested
I think my car is in much better condition but as I'm told now by other Reputable mechanics some of these repairs could have waited . But with that being said I'm $675. Broker but I'm happy with my car and all the staff is very friendly and the facility is clean , my rental was waiting for me to be able to leave out and continue on with my day while my car was being repaired .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate your feedback! Thanks again for your business! Take care!
2015 Edge PTU Replacement
Everything went well with the repairs. The car was ready when promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Quick Lane Service
Great service at reasonable prices. No appointment needed most times.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your recommendation of our dealership, Richard! Thank you so much for choosing Baystate Ford, Inc. as your first choice for service!
Baystate Ford
We only have our car serviced at Bsystate Ford, they know what they are doing. The staff us amazing and keeps you posted on what's going on. The waiting areas are clean and comfortable. I can't say enough good things about this place
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Experience
Chuck was extremely helpful in choosing a car that was perfect for me, and making the process efficient. I would certainly recommend him to my family and friends.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Department
Greeted warmly ~ Thoroughly discussed service needs ~Great service all around!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to notice those efforts and for leaving such awesome review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!