Reviews
Write a reviewA+ car buying experience
Couldn't have been an easier experience. And Julie is AWESOME!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
last minute service
quick and easy --- major repair no issues -- done when they said it would be
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service with a smile
Great customer service helpful caring and gave me a ride home
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark Hickman
Always gave a good experience, great assistance, great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Serviced my vehicle bought Bay State in 10/2015
I absolutely love the service and the people at Bay State Ford they bring customer service to a new level. Their professionalism, knowledge and friendliness always make my day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional service
Service professional usually ready before expected time
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
explorer
great service, great service, great service, great service,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review
My experiences have varied greatly. This visit was very well handled but it was for a rusting three year old car with 30,000.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
great jof
Both during the purchase of my Escape and on service appointments I have been extremely satisfied with the quality of care and personal interactions with sales and service staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
MikeC
Experience was good Turn around was good Staff always courteous and friendly
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us your response to our staff's outstanding customer service, Michael. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!