Reviews
Jay is the consumate employee. He is more concerned with...
Jay is the consumate employee. He is more concerned with establishing a solid, reciprocal relationship than forcing a sale. He understands that a relationship brings a customer back time and again to the dealership for parts, service and (probably) another vehicle. I appreciate the "no pressure" atmosphere of Stevinson Lexus of Frederick. I look forward to future dealings with both Jay and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have bought new cars from several Lexus dealers and by...
I have bought new cars from several Lexus dealers and by far Stevinson Lexus Of fredrick is the best to deal with. They really try hard to make the deal go as smooth as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our experience in working with Jay Anderson to purchase...
Our experience in working with Jay Anderson to purchase our 2012 Lexus RX350 was easily the best we have ever had when purchasing a vehicle. Jay was helpful, knowledgeable, friendly, and very thoughtful. We never felt pushed or pressured into a decision. In fact he encouraged us to drive and compare all of the vehicles on our list. He was also very prompt in resopnding to questions we had via email and telephone. Cheryl and I can honestly say it was a real pleasure working with Jay. He is a wonderful example of the Lexus standard of excellence. On the day we took delivery, Travis Graves was responsible for the actual transaction. He too was very pleasant to work with. We enjoyed our brief time with him as he explained the warranty purchase options and prepared all of the paperwork. Travis was very professional and did an excellent job of explaining all of the forms for our signature. Shane Swenson gave us a detailed introduction to the RX and was more than pateint in the process. We had a limited amount of time for this introduction due to a previous engagement and Shane did a great job of getting through everything we needed to know. He clearly knows his stuff and is great with people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I always receive very friendly service from Matt. He also...
I always receive very friendly service from Matt. He also takes the time to carefully explain all options when I come in for service. I also find that this dealer stands behind their work. In this case, some work tht was done a year ago didn't quite hold up but Matt made sure it was rectified and it now looks as good as new. Since moving to Colorado in late 2006, I have always taken my cars for service to this dealer and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was greeted by William Overton and he made me feel like...
I was greeted by William Overton and he made me feel like a VIP at a 5 star hotel. Bill(he said I could call him Bill) showed me a 2008 GX400h. Long story short, I test drove the car, loved it. My wife brought our daughter out and my wife drove it and loved it! After looking at several other makes and models the Lexus was a no-brainer. Bill made the whole process easy and fun. There were a few issues but Bill handled them quickly. He also introduced me to the General Manager, that was nice. OH, Bill came to my home and brought me to the Dealership to do the paperwork and that made it easy for me to get in the car and drive it home to surprise my wife. Bill also let me borrow a BIG RED BOW to put on the car when my wife opened the garage. My wife loves the car, she likes the idea that the car is certified and has a warranty. We look forward to having our Lexus serviced and maintained at your store. The way we were treated assures us that any future contact for any reason will be pleasant. Thanks to William(Bill) Overton. Two satisfied customers, Jim and Bev Sunie
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The best car experience we have ever had. Hate buying...
The best car experience we have ever had. Hate buying cars, but this was not a bad experience at all. Matt was very knowledgable and very helpful. We would recommend him to everybody, and we will ask for him again when we are ready for another Lexus! Bob and Trish Schneider
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
David was great to work with - I liked his no pressure...
David was great to work with - I liked his no pressure style and his responsiveness to my questions. I'm really enjoying the car and am happy with my decision. There's way too much information about all the features of the car to take in all in on delivery so I was glad to have a separate walk-through after a couple of days. There's a new owners event this weekend which I'm planning to go to as I have few more "how do I do...?" David made it clear that I could call him with these at anytime but since they're not urgent I'm happy to wait until the event.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We experienced a very simple, no hassle buying process....
We experienced a very simple, no hassle buying process. Jeff and Shane were great ro work with. Took great care of us, love our new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm writing to stevinson, john charlton and scott...
I'm writing to stevinson, john charlton and scott desimone, john was very knowlegable and scott took care of all the number. Over all a great experience and I am happy with my new lexus. I will be using stevinson lexus of frederick for all my futre purchases.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
we recently bought a Lexus IS250 from stevinson Lexus at...
we recently bought a Lexus IS250 from stevinson Lexus at the frederick location. David Barney was our sales person, and he was professional and friendly. In the past we have had bad experiences at other car dealers, but David made our experience stress free. my husband and I will recommend David and stevinson Lexus to anyone we know that is looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car