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Paul Thigpen Ford of Waynesboro

(628 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2013 state dealer award
View 2 awards
2013 state dealer award
2020 consumer dealer award
New (877) 775-5685 (877) 775-5685
Used (762) 252-9469 (762) 252-9469
Service (762) 365-0004 (762) 365-0004

Reviews

(628 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paul Thigpen Ford of Waynesboro from DealerRater.

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Thanks

We like the car. And the patients while we decided to purchase .Al was very Friendly salesman And explan The the nags we would ask . Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing

The Mizell team is amazing and very helpful. If you are looking for a dealership not to jerk your chain this is where it’s at!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing service

I have been struggling to get a car for quite some time now but Mickey and the managers worked it out and got me this amazing Fusion! Highly recommend them! Also got me a $50 gift card too for test driving! Pretty neat ??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Brittany, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2017 expedition

Great customer service and very quick process. I have boght from this dealership before and don’t think I have ever waited for more than an hour from start to fnal signature. Other dearerships should follow their methods here and provide this speed of service and dedication.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Tom, thank you for your wonderful response to the quality of service our Staff provides! At William Mizell Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

A very pleasant experience.

Michelle and Nicole are The Bomb! Very pleasant and enjoyable experience. I will be returning in the future. I will refer other customers there as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much. We appreciate your honesty. People like you keep us motivated. Let us know how we can assist you and your family in the future. Again, thank you for your kind words.

This dealership works hard to earn customers for life.

John at William Mizell Ford will go above and beyond to get you the perfect vehicle. If he doesn't have it on the lot, he will track one down for you. He certainly will go the extra mile to ensure customer satisfaction. Because of the fair and honest car buying experience, William Mizell will get my future business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for such kind words. People like you keep us going. It was our pleasure to assist you let us know if you or your family need any help in the future. Thanks again.

A Wonderful Experience!

Today I purchased my second car from Mizell Ford. I have always found the staff in both the sales and service departments to be friendly and helpful. But today my salesman excelled beyond the rest. Mickey Stewart was an amazing salesman. His knowledge and understanding of cars was unbelievable! He could, and did, answer all my questions and concerns. I appreciated his professionalism. He was eager to help but was never pushy. He made purchasing a car a very pleasant experience! I would highly recommend Mickey Stewart and I will see him again for future purchases. He was awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Greetings and thank you for taking the time to leave us your response to our Staff's outstanding customer service! We sincerely appreciate your kind words and wish to congratulate you on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

Service visit turns into new car!

I originally came in for a new set of tires on my old car, but I ended up driving home in a brand new Mustang!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service

Mickey, Nicole and James all had great customer service. Each one was very knowledgeable in their department. Mickey made me feel like family. If you are looking for a vehicle give them a try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jessica, thank you for your wonderful response to the quality of service our Staff provides! Safe travels!

Great dealership

Best customer service. They are available and ready to help. I will definitely keep using them for my future vehicle needs. Highly recommend using them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.