Reviews
Quality Service
From start to finish great service. Garry was helpful and was knowledgeable about the Jeep I was interested. It was a pleasure to work with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Mcoverby, Thank you for the review and for choosing Papa's. Pleased to see you found Garry Cwikla a pleasure to work with. Dom Papa
Positive experience at Papas
The purchase experience at Papas from the initial contact with Rick in sales through document processing with Jeff was very smooth and positive. The staff at Papas New Britian is professional and personable. We are very pleased with the vehicle and the purchase experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi NewJeepCust, (We love when that happens by the way). Glad to see that Rick Marz and Jeff Juaire made the experience of purchasing your Jeep a smooth and positive one. Thank you for the review. Dom Papa
Professional and courteous
I set up an appointment to look at a new Jeep Grand Cherokee with Ivan Monikowski , he answered all My questions everything went extremely smooth I received a good price for my trade in and drove home in my new Jeep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Brian, Thank you for the review and for choosing Papa's for your new Jeep Grand Cherokee. Dom Papa
Recent Jeep Rubicon Purchase
This recent purchase will have been my third from Papa's Dodge from the same sales person (Garry Cwikla) over an 18 year period. To say it was pleasant and professional would be an understatement. Garry has always gone above and beyond to make sure that everything, from the moment you enter the dealership to the day you take delivery of your vehicle, goes smoothly. His approach to customer service is second to none, always respectful, courteous, and professional. While in most companies these qualities would set people apart from the rest, what makes Garry great at what he does, is treating everyone like family. While I have gotten to know him through my car acquisitions, I have more importantly become to know him as a friend. He is always available to help in any way he can, and is always mindful of making sure the customer experience comes first. I worked for many years in a large corporate environment with numerous sales personnel, and it is without hesitation that I would recommend Garry among the best I have dealt with. As a side note, I also recently purchased a Lexus and in comparison would say without question, that my experience at Papa's and especially with Garry was far superior than what I received at Lexus.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Jim, Much thanks for being a loyal Papa's customer for 18 years. Seems Garry Cwikla has a very large family since we see that frequently in his reviews. I guess that's what happens when, as you point out, you are "always mindful of making sure the customer experience comes first." Thanks, Dom Papa
Great sales department
Gary Tufano was great. He worked hard to get us the best price on a Town and Country and stayed late when we took delivery. I would highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Sock, Thank you for the review. Enjoy the Town and Country. I will be sure to share this with Gary Tufano. Dom Papa
Professional and courteous
We had a very positive experience recently at Papa's Dodge in New Britian, CT. Voytek, our sales consultant was very patient, helpful and accommodating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jen, Thank you for the review. Pleased to see that V-Tech was patient, accommodating and helpful. Dom Papa
Jeep String
The sale person was amazing. Quick and to the point. I went in looking and was driving out with a new jeep in a few hours. There was much support from his peer ( I forgot her name ) to keep me moving forward with the sale. This guy even came over after work to help me move a few boxes at my house. This guy is amazing....he must of got in Europe... Papa's Didge gas there team well versifier for all customers...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi String, Very pleased to see that you found Przemek Buksza and Zaneta to be amazing. Thanks, Dom Papa
Great experience.
Zaneta Boryka and Matt Campagna Treated us great. We got exactly what we wanted and were in and out within a couple hours. Zaneta was a sweetheart to my daughter and made us feel very comfortable. This is our second time purchasing through Papas dodge and we will definately return
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jodi, Thank you for the review and for being a repeat customer. Glad to here that Zaneta Boryka was a sweetheart even if we already knew that and we got you in and out quickly. Dom Papa
Quick and easy transaction.
Contacted Evan on the web e-mailed me promptly. Initially said jeep I was interested in had been sold. On Friday received e-mail that deal had fallen through, went and looked at vehicle test drove Evan was very thourough in explaining all features of vehicle. Reached a deal within an hour.excellent experience!! Ed in finance was excellent to work with. Delivery was smooth and happy with my 2014 grand Cherokee!!! Thanks papas!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hey Jeep Guy (love that name), Thank you for the review. I'm pleased that you found Evan Monikowski to be prompt and thorough and Ed Koziol excellent to work with. Enjoy the Grand Cherokee. Dom Papa
Great experience
I worked with Evan Monikowski while researching a couple of new wrangler models on the website. He was very helpful and transparent as we worked through the deal. He went went above and beyond to make sure he answered all of my questions and worked with me to close the deal. I highly recommend Evan and Papa's.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello k4E, Thank you for choosing Papa's to purchase your new Jeep Wrangler from. Glad to see that you found Evan Monikowski to be transparent and to here he went above and beyond. Thanks, Dom Papa