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Papa's Chrysler Dodge Jeep RAM

(1,007 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2013 state dealer award
View 6 awards
2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2017 consumer dealer award 2015 consumer dealer award
New (860) 357-5826 (860) 357-5826
Used (860) 357-5380 (860) 357-5380
Service (860) 846-1122 (860) 846-1122

Reviews

(1,007 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Papa's Chrysler Dodge Jeep RAM from DealerRater.

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Quality Service

From start to finish great service. Garry was helpful and was knowledgeable about the Jeep I was interested. It was a pleasure to work with him.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Mcoverby, Thank you for the review and for choosing Papa's. Pleased to see you found Garry Cwikla a pleasure to work with. Dom Papa

Positive experience at Papas

The purchase experience at Papas from the initial contact with Rick in sales through document processing with Jeff was very smooth and positive. The staff at Papas New Britian is professional and personable. We are very pleased with the vehicle and the purchase experience.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

Hi NewJeepCust, (We love when that happens by the way). Glad to see that Rick Marz and Jeff Juaire made the experience of purchasing your Jeep a smooth and positive one. Thank you for the review. Dom Papa

Professional and courteous

I set up an appointment to look at a new Jeep Grand Cherokee with Ivan Monikowski , he answered all My questions everything went extremely smooth I received a good price for my trade in and drove home in my new Jeep.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Brian, Thank you for the review and for choosing Papa's for your new Jeep Grand Cherokee. Dom Papa

Recent Jeep Rubicon Purchase

This recent purchase will have been my third from Papa's Dodge from the same sales person (Garry Cwikla) over an 18 year period. To say it was pleasant and professional would be an understatement. Garry has always gone above and beyond to make sure that everything, from the moment you enter the dealership to the day you take delivery of your vehicle, goes smoothly. His approach to customer service is second to none, always respectful, courteous, and professional. While in most companies these qualities would set people apart from the rest, what makes Garry great at what he does, is treating everyone like family. While I have gotten to know him through my car acquisitions, I have more importantly become to know him as a friend. He is always available to help in any way he can, and is always mindful of making sure the customer experience comes first. I worked for many years in a large corporate environment with numerous sales personnel, and it is without hesitation that I would recommend Garry among the best I have dealt with. As a side note, I also recently purchased a Lexus and in comparison would say without question, that my experience at Papa's and especially with Garry was far superior than what I received at Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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Dealer response

Hello Jim, Much thanks for being a loyal Papa's customer for 18 years. Seems Garry Cwikla has a very large family since we see that frequently in his reviews. I guess that's what happens when, as you point out, you are "always mindful of making sure the customer experience comes first." Thanks, Dom Papa

Great sales department

Gary Tufano was great. He worked hard to get us the best price on a Town and Country and stayed late when we took delivery. I would highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Hi Sock, Thank you for the review. Enjoy the Town and Country. I will be sure to share this with Gary Tufano. Dom Papa

Professional and courteous

We had a very positive experience recently at Papa's Dodge in New Britian, CT. Voytek, our sales consultant was very patient, helpful and accommodating.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Jen, Thank you for the review. Pleased to see that V-Tech was patient, accommodating and helpful. Dom Papa

Jeep String

The sale person was amazing. Quick and to the point. I went in looking and was driving out with a new jeep in a few hours. There was much support from his peer ( I forgot her name ) to keep me moving forward with the sale. This guy even came over after work to help me move a few boxes at my house. This guy is amazing....he must of got in Europe... Papa's Didge gas there team well versifier for all customers...

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Hi String, Very pleased to see that you found Przemek Buksza and Zaneta to be amazing. Thanks, Dom Papa

Great experience.

Zaneta Boryka and Matt Campagna Treated us great. We got exactly what we wanted and were in and out within a couple hours. Zaneta was a sweetheart to my daughter and made us feel very comfortable. This is our second time purchasing through Papas dodge and we will definately return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

Jodi, Thank you for the review and for being a repeat customer. Glad to here that Zaneta Boryka was a sweetheart even if we already knew that and we got you in and out quickly. Dom Papa

Quick and easy transaction.

Contacted Evan on the web e-mailed me promptly. Initially said jeep I was interested in had been sold. On Friday received e-mail that deal had fallen through, went and looked at vehicle test drove Evan was very thourough in explaining all features of vehicle. Reached a deal within an hour.excellent experience!! Ed in finance was excellent to work with. Delivery was smooth and happy with my 2014 grand Cherokee!!! Thanks papas!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Hey Jeep Guy (love that name), Thank you for the review. I'm pleased that you found Evan Monikowski to be prompt and thorough and Ed Koziol excellent to work with. Enjoy the Grand Cherokee. Dom Papa

Great experience

I worked with Evan Monikowski while researching a couple of new wrangler models on the website. He was very helpful and transparent as we worked through the deal. He went went above and beyond to make sure he answered all of my questions and worked with me to close the deal. I highly recommend Evan and Papa's.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello k4E, Thank you for choosing Papa's to purchase your new Jeep Wrangler from. Glad to see that you found Evan Monikowski to be transparent and to here he went above and beyond. Thanks, Dom Papa