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Papa's Chrysler Dodge Jeep RAM

(1,009 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2013 state dealer award
View 6 awards
2013 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2017 consumer dealer award 2015 consumer dealer award
New (860) 357-5826 (860) 357-5826
Used (860) 357-5380 (860) 357-5380
Service (860) 846-1122 (860) 846-1122

Reviews

(1,009 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Papa's Chrysler Dodge Jeep RAM from DealerRater.

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Outstanding customer service

My experience with Papa's Jeep Chrysler of New Britain, CT (and specifically with salesman Mr. Vtek Rosa) was absolutely awesome! I highly recommend this place (and V-tell). I went in armed with pricing information from truecar.com and did some research on the surrounding dealerships' prices, so I had an understanding of the market prices and I knew the price range my wife and I could afford. The desired vehicle on papas website was listed at a certain price to included all of the rebates that I was not entitled to, additionally the vehicle was listed at the (current) market price in the New England area. Not to mention my trade-in vehicle was in an accident that had recently reduced its value. Unfortunately, I couldn't afford the asking price (including all of the rebates) which was already listed at a great price and I was upside down on my vehicle, so many obstacles were against me. However, as Mr. V-tek and I discussed pricing of the vehicle and my vehicles value, he immediately logged on Keller blue book to determine the value of my vehicle which turned out to be below the amount I owed on the vehicle. Mr. V-tek discussed my dilemma to his manager and V-tek and his manager and I reached an agreement that my wife and I were both comfortable with. The dealership gave me more for an undervalued vehicle, added all of the rebates on the final price and reduced the price that the vehicle was listed at. You have to respect a sales representative and company that values great customer service and put customers before a huge profile! This dealership is about building continuous relationships with customers versus a huge sell! I was absolutely impressed with the services and deal I received. I have recommended all of my military peers, subordinates and superiors to Papas jeep dealership because of their friendly service! Go Army strong at PAPAS New Britain!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Randall, First off thank you for your service. Now thank you for the review as well. Also thank you for spreading the word. We have been here and family owned for 70 years and treating customers like neighbors is what we do. We don't need to make a killing on every vehicle if we can get customers to come back and refer us. Thanks, Dom Papa

Outstanding Service

The sales team was terrific, Vtech was responsive, accommodating and delivered everything he promised and beyond. In addition, he was highly professional and a true delight to deal with, I have had many experiences buying cars and Papas and Vtek are a 10 in my book!!!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Gckami, Thank you for choosing Papa's and for the review. I'm pleased to read that Vtek was a delight to purchase your new car from. Thanks again, Dom Papa

Dodge purchase

Gary was amazing and made my trip an amazing one! I will be back soon to purchase a van for my my wife, and I will be looking for Gary's help!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Jake, Thank you for the review and for choosing Papa's. Isn't it good to know that Garry Cwikla will be here waiting to help you with your wife's van? Dom Papa

used truck

I came across a used truck on line at Papas. I have a very crazy work schedule working 6 days a week with Sunday being my only day off. I called up Papas to see if the truck was still available. I was put into contact with John Evans. He took the time to see if the truck was available and called me right back. Keep in mind this truck is 2006 and DID NOT have a huge price tag. John worked with my schedule came in ON HIS DAY OFF to help me. I had brought my 3 year old grandson with me and John even treated him to breakfast at the pit stop WOW and then ask if son or myself would like anything REALLY. I am buying a cheep of truck not new. The day I was to pick up my truck I ended up in the hospital. John and Jeff where Fantastic and when I was finally able to get my truck in and out had everything ready for me. IF YOU ARE LOOKING NEW OR USED SEE JOHN day I was

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

sbonardi, Wow 6 days a week, sounds like the care business. It doesn't matter what the price my father taught us to treat every customer like they were our neighbor. I'm pleased you got to experience that. Dom Papa

Exceptional Buying Experience!

Our Sales Associate Garry Cwikla went above and beyond to search out and retrieve the exact Jeep Grand Cherokee Limited we were looking for. He was thorough, knowledgeable and kept us well informed as to the search for the perfect Jeep! Delivery was as promised and Garry was very informative. Jeff Juaire in Finance was also very thorough in going over the paper work. Very happy with the way all was handled for our new car purchase! I would highly recommend Garry and Papa's Dodge to my friends.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

Sailor, Thank you for the review. Glad Garry Cwikla and the staff was able to find you your exact Jeep Grand Cherokee Limited and that Jeff Juaire was thorough. Thanks again, Dom Papa

Dave is the guy to see at Papas!

Made my first car buying experience a great one. Dave put a lot of time and effort into making sure that I got the Jeep I wanted at a price that was comfortable for me. Dave is extremely personable and I would recommend him in a heartbeat. I love my new Jeep! Thanks again Dave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
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  • Overall experience 5.0
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Dealer response

Hi Kimmie, Thank you so much for choosing Papa's for your fist car buying experience. Glad to see Dave Corbin made it comfortable. Enjoy the Jeep. Dom Papa

Review

Papa Dodge and the sales process was the easiest experience I have had in a number of years purchasing a new car. From start to finish everything was simple and convienert.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Wc, I'm pleased that John Ward and Jeff Juaire made this an easy experience. Shouldn't it be easy? Not sure why everyone wants to make it seem so difficult? Thanks, Dom Papa

Great experience at Papa's!!!

Just bought a jeep I've been waiting years for! Salesmen very nice and polite, listened to what we wanted and worked together very well. I'd recommend Papa's!!! Great job gentkemen ~ thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
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Dealer response

Dear Jeepjeepjeep, We like that moniker!!! So happy that Garry Cwikla was able to help you get the Jeep you have been waiting for. Thank you so much for choosing Papa's and for the review. Dom Papa

Great Buying Experience!

Evan helped make the buying process easy! His familiarity and attention to detail during the delivery process was exceptional! He spent time reviewing the features in detail.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Dealer response

KT, Thank you for the review and for choosing Papa's. Glad that Evan Monikowski and Frank Greg made the process easy. Thanks, Dom Papa

GREAT AND FRIENDLY SERVICE Papas Dodge in New Britain Ct

After spending time with other car lots, Wojtek Rosa was a pleasure to work with.I.t was such a great experience Wojtek was very attentive and helped me walk out the door with a car of my liking for a good price and exactly within my budget.. He made purchasing a car very enjoyable and smooth. I highly suggest going to Papaps.Wojtek Rosa addressed all of my concerns. And made sure the car was high quality for pick up and I bought Grand Cherokee Jeep. I would definitely recommended Papas jeep to all my friends and familyin particular Wojtek salesman. He was great to deal with, we got superior customer service. Thank you Wojtek Rosa Piotr S

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
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Dealer response

Piotr, Glad to hear that Wojtek Rosa made your vehicle purchase enjoyable and smooth. Thank you for choosing Papa's and for the review. Enjoy the Jeep Grand Cherokee. Dom Papa