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McGovern Subaru of Acton

(70 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award

Reviews

(70 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Subaru of Acton from DealerRater.

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Just bought two Subaru's at McGovern Subaru of Acton and

Just bought two Subaru's at McGovern Subaru of Acton and I was treated very well by our sales person Neil PRENDERGAST and this is the second time I have bought a Subaru from him. The service is great. That is one of the main reasons I buy Subaru. I have had three now. I also have to complement them on the easy process and the business manager ADI Singh was terrific and move the process right along. He was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deirdre, thank you so much for your 5-Star review and your kind words regarding Neil Prendergast, Adi Singh and our sales department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

The staff was very friendly, and the managers were also

The staff was very friendly, and the managers were also very flexible with pricing. Kevin was very knowledgeable about the car we purchased, and he did not come across as pushy. Thank you to the entire team at McGovern for making my experience pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dewal, thank you for your 5-Star review and your kind words regarding Kevin Toledo and our sales department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

Kevin assisted me with the purchase of my Honda, and

Kevin assisted me with the purchase of my Honda, and everything went smooth throughout the process. 100% recommend this dealership. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your 5-Star review and your kind words regarding Kevin Toledo and our sales department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

Kevin was great showing us all the features in the

Kevin was great showing us all the features in the Crosstrek. He took the time to go around the vehicle thoroughly, and we did not feel rushed, or pushed to buy. Will definetely be back when ready. Thank you, Kev!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Blanca, thank you for your 5-star review and your kind words regarding Kevin Toledo and our sales department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

Always a pleasure dealing with the Mcgovern Subaru.

Always a pleasure dealing with the Mcgovern Subaru. Great service. Thorough with work and explaining the situation. Staff always pleasant 😊 Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Megan, thank you for your 5-star review and your kind words regarding our service department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

all requested maintenance went well and was fine, no

all requested maintenance went well and was fine, no problems, courteous and knowledgeable service advisor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review and your kind words regarding our service department, we truly appreciate your feedback and your business. Is there anything we could've done differently to earn a 5-Star review? Please let me know, thanks again. Troy M. Ward - General Manager - tward@mcgovernauto.com

I've given a high rating based on a recent service

I've given a high rating based on a recent service experience. The dealer provided the first vehicle service at no cost, which included an oil and filter change, and general inspection. The work was completed soon after I arrived and I was on my wat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your 5-star review and your kind words regarding our service department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

It was great!

It was great! Went in for a tire repair, and found several other issues needing attention. Always informative and professional, they informed me of the need, and estimated the cost. I agreed, and when I hit the road, the car was running great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bill, thank you for your 5-star review and your kind words regarding our service department at McGovern Subaru of Acton. We truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

Fast, Excellent, Helpful, Easy, and Friendly Service.

Fast, Excellent, Helpful, Easy, and Friendly Service. HIGHLY Recommend!!! Please come on down and see!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe, thank you for your 5-Star review and your kind words regarding our service department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton

Great timely service, professional, transparent,

Great timely service, professional, transparent, comfortable waiting area, always there for me, always will own a subaru

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David, thank you for your 5-Star review and your kind words regarding our service department at McGovern Subaru of Acton, we truly appreciate your feedback and your business! Troy M. Ward - General Manager - McGovern Subaru of Acton