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Priority Lexus of Virginia Beach

(445 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 11:00am–4:00pm Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

Reviews

(445 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Priority Lexus of Virginia Beach from DealerRater.

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Lila from priority Lexus was amazing.

Lila from priority Lexus was amazing. She made my experience as easy and painless as possible. 10 out of 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Barthurw, we're delighted to hear that Lila made your experience so seamless at Priority Lexus of Virginia Beach. Thank you for the fantastic review!

This was a moisture problem with possible corrosion.

This was a moisture problem with possible corrosion. Brian worked closely with us until we were completely satisfied . Will definitely go back,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jeannelevanwilliams, we're glad to hear Brian provided excellent service and resolved the issue for you at Priority Lexus of Virginia Beach. We look forward to welcoming you back in the future!

Lexus dealer in Virginia Beach….

Lexus dealer in Virginia Beach…. Excellent service on both routine maintenance and repair. Craig Smith has been my contact for all servicing handling for several years now. He is consistent, great at explaining things, and sees to it that I receive great service!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Priority Lexus of Virginia Beach! We're delighted to hear that Craig has consistently provided excellent service and clear communication over the years. We appreciate your loyalty and look forward to continuing to serve you!

Craig was very polite and courteous.

Craig was very polite and courteous. Kept me updated as my vehicle was being serviced. Also informed me of other services recommended by the service technician.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're delighted to hear that Craig provided excellent service and kept you informed throughout the process at Priority Lexus of Virginia Beach. We appreciate your feedback and look forward to serving you again in the future!

As always my service was excellent.

As always my service was excellent. Brian was very helpful and his approach professional. I will refer all my friends and relatives to this office. Thank you!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're delighted to hear that Brian provided excellent service at Priority Lexus of Virginia Beach. We appreciate your referrals and look forward to serving you again in the future!

They are professional.

They are professional. Very clean. Always pleasant. They go that extra yard constantly. I would not want to go anywhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Catherineogdon, thank you for the glowing review! We're delighted to hear that our team at Priority Lexus of Virginia Beach consistently goes the extra mile for you. We look forward to serving you again in the future!

The dealer is very clean, organized, and very friendly

The dealer is very clean, organized, and very friendly staff. Good selection of cars in the showroom too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience with us! We're delighted to hear that our clean and organized dealership, along with the friendly staff at Priority Lexus of Virginia Beach, made a positive impression. We hope you enjoyed browsing our selection in the showroom!

I was impressed with the efficiency and quality of work

I was impressed with the efficiency and quality of work performed and the competency of the service representative.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Eodmurray, we're delighted to hear that you were impressed with the efficiency and quality of our service at Priority Lexus of Virginia Beach. Thank you for sharing your experience!

Craig Smith has always been so professional and helpful

Craig Smith has always been so professional and helpful to work with my vehicle. He goes out of his way to make us right before I leave. Thank you so much, Craig!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Richard, we're delighted to hear that Craig provided such exceptional service at Priority Lexus of Virginia Beach. Thank you for sharing your experience with us!

Cory was timely and very helpful.

Cory was timely and very helpful. To his boss…… GOOD employee. Waiting area was very comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your 5-star rating made our day! Thank you for trusting Priority Lexus, and we’re here whenever you need us.