Reviews
My experience was great.
My experience was great. Will took his time and explained everything to me and answered any questions that I had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always great service when I visit Priority Lexus.
Always great service when I visit Priority Lexus. Corbitt is excellent in communicating with me throughout the time that my car is being serviced. He provides a loaner vehicle when necessary and that's much appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brian Winslow did a wonderful job getting the insurance
Brian Winslow did a wonderful job getting the insurance claim handled for the leak problem with our car. He was very thorough and responsive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Linda, we're delighted to hear that Brian provided thorough and responsive service with your insurance claim at Priority Lexus of Virginia Beach. Thank you for sharing your experience!
Priority Lexus service is great.
Priority Lexus service is great. I really appreciate the courtesy and advice given by Brian, my service advisor. The only reason I didn’t give five stars is because they no longer provide a loaner vehicle and I live too far away to have another family, member pick me up for a few hours.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Bruce, we're glad to hear that Brian provided you with excellent service at Priority Lexus of Virginia Beach. We understand the inconvenience regarding loaner vehicles and appreciate your feedback as we work on improving our services. Thank you for sharing your experience!
All the staff are courteous and approachable.
All the staff are courteous and approachable. Update you on the status of your car when inspected and work being done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Priority Lexus of Virginia Beach! We're glad to hear our team kept you informed and provided courteous service. We appreciate your support and look forward to serving you again in the future!
Everything was great and timely .
Everything was great and timely . Even gave me a ride to get lunch . Well done Sam.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your feedback is appreciated! Thanks for being a valued customer.
Craig, my service manager, is great.
Craig, my service manager, is great...always pleasant & very professional. Lexus service in general is exceptional. Highly recommend Priority Lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Craig and the team at Priority Lexus of Virginia Beach provided exceptional service. Thank you for recommending us, and we look forward to serving you again!
Craig met me promptly and courteously at my prescribed
Craig met me promptly and courteously at my prescribed appointment time. He explained the service to be provided and gave me an estimated completion time. He escorted me to the waiting lounge and invited me to partake in the coffee and brownies (excellent). He kept me advised with updates throughout the servicing process and handed my keys to me right at the expected completion time. I would summarize my visit as prompt, courteous and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're delighted to hear that Craig provided prompt and professional service during your visit at Priority Lexus of Virginia Beach. We appreciate the feedback and look forward to serving you again in the future!
Mike Moore is knowledgeable and efficient.
Mike Moore is knowledgeable and efficient. He treats his customers with respect. He is excellent!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your rating and look forward to serving you again.
First Class service!
First Class service! Quality service First - "People" Always......! Special thanks to Craig Smith. What an Amazing service consultant and representative of Priority Lexus. He is my GO-man when I bring my car in....Craig is AWESOME (professional, knowledgeable, engaging, and has excellent attention to detail)....He never disappoints! Sincerely, Chris Robinson
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such a glowing review of your experience at Priority Lexus of Virginia Beach! We're delighted to hear that Craig provided first-class service and made every visit exceptional. We appreciate your support and look forward to serving you again in the future!