Reviews
Service went very smooth I was kept in the loop at all
Service went very smooth I was kept in the loop at all times , very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your 5-star review means a lot to us! Thank you from the team at Priority Lexus!
Great job,friendly and polite, Craig kept me informed and
Great job,friendly and polite, Craig kept me informed and made suggestion on how to keep my vehicle running like new
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Craig provided you with excellent service and helpful suggestions at Priority Lexus of Virginia Beach. Thank you for sharing your experience, and we look forward to assisting you again in the future!
Craig, my service man was great!
Craig, my service man was great! He kept me informed and called when the car was ready.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great rating! We're glad to know you had a positive experience with Priority Lexus. We look forward to serving you again!
I’ve had vehicles purchased and serviced at Priority
I’ve had vehicles purchased and serviced at Priority Lexus for 18 years. And the experience is all the same - outstanding. Asst Service Manager, Patrick Worrell and my Service Rep this time, Rosalie, again provided the quality service I’ve come to expect. Prompt, efficient, professional, and timely. And, you are provided the added feature of following your vehicle online throughout the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
John, thank you for your loyalty and kind words about Priority Lexus of Virginia Beach! We're delighted to hear that Patrick and Rosalie continue to provide the outstanding service you've come to expect. We look forward to serving you again in the future!
And altogether painless and smooth process in the
And altogether painless and smooth process in the purchase of my Lexus RX RXh. My main point of contact, Kelan, was extremely helpful throughout and an absolute pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Kelan made your Lexus RX purchase a smooth and enjoyable experience at Priority Lexus of Virginia Beach. Thank you for sharing this wonderful feedback!
Brian Winslow at Priorty is a topnotch service advisor.
Brian Winslow at Priorty is a topnotch service advisor. Brian gives very clear explanations of the service priorities, schedules, time frame, and choices. He has a thorough knowledge of the Lexus maintenance recommendations and a thorough understanding of a customer's expectations in a service environment. I highly recommend Brian as a consultant for all service requirements and needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Brian at Priority Lexus of Virginia Beach! We're delighted to hear that his expertise and clear communication made a positive impact on your visit. We appreciate the recommendation and look forward to assisting you again in the future!
Very slow and was shocked that my consultant forgot to
Very slow and was shocked that my consultant forgot to have my car inspected. I now have to take a trip next month to have my car inspected
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about the oversight with your car inspection. We strive for efficiency and thoroughness, so it's disappointing that we fell short in this instance. Please feel free to reach out if there's anything we can do to assist you further or make things right on your next visit. Thank you, Priority Lexus - Customer Relations - feedback@priorityautomotive.com.
Isabella is a great service representative…she is
Isabella is a great service representative…she is courteous, thorough and wants to provide great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jtaylor225, we're delighted to hear that Isabella provided you with excellent service at Priority Lexus of Virginia Beach. Thank you for sharing your experience!
Had a good experience with William at dealership.
Had a good experience with William at dealership. He was kind, thoughtful and very knowledgeable. He also helped me with details concerning the new vehicle in that he took time in the freezing cold to go over details and "how to operate" devices. Very pleased with his help as well as Samie another partner who did paperwork. He was also excellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Stephenson2, we're delighted to hear that William and Samie provided you with such a positive experience at Priority Lexus of Virginia Beach. Thank you for sharing your feedback, and we hope you're enjoying all the features of your new vehicle!
I can say.
I can say..I was very pleased with this dealership and the main person who helped me with the most difficult time trying to get my car repaired Mr. Corbitt himself. He was very patient and helpful with me. He even went beyond trying to help me with the insurance company, letting me use a loaner, never complain not once and than out the kindness of his heart rated me a good price on the repairs of my vehicle and I truly appreciate him for that! And thank him dearly! This man deserves a raise! 😊
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Laurie, we're delighted to hear that Mr. Corbitt went above and beyond for you at Priority Lexus of Virginia Beach! It's wonderful knowing he made your experience smooth and stress-free. Thank you for sharing this feedback with us!
Priority Lexus Virginia Beach Jan 10, 2025 lauriemoore88 I can say. .I was very pleased with this dealership and the main person who helped me with the most difficult time trying to get my car repaired Mr. Corbitt himself. He was very patient and helpful with me. He even went beyond trying to help me with the insurance company, letting me use a loaner, never complain not once and than out the kindness of his heart rated me a good price on the repairs of my vehicle and I truly appreciate him for that! And thank him dearly! This man deserves a raise! 😊