Reviews
Service took my car as soon as I I arrived.
Service took my car as soon as I I arrived. Service and wash were excellent.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is the kind of feedback we work hard for at Priority Lexus of Virginia Beach! Thank you.
A 5-star review always brightens our day! Thank you for choosing Priority Lexus!
I set an appointment with Brian at Priority Lexus of Va.
I set an appointment with Brian at Priority Lexus of Va. Beach in advance. Before leaving the service department he confirmed all the services I requested with me. I dropped my vehicle off the following week and Brian gave me timely updates with the status of my vehicle. The services provided were done in a timely and professional manner and they also gave me a military discount off of the final invoice. I will continue to see Brian for all of my maintenance needs for my Lexus GS350. Thanks again Brian!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hobart, it's wonderful to hear that Brian and the team at Priority Lexus of Virginia Beach provided such excellent service. We appreciate your trust in us for your maintenance needs!
Positive, professional interaction.
Positive, professional interaction. Very informative and courteous of my time. All staff appear very positive.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joseph, we're delighted to hear about your positive experience with the team at Priority Lexus of Virginia Beach. Thanks for sharing!
Brain Wilson was so kind and cared about me and my car
Brain Wilson was so kind and cared about me and my car situation. He even stay passed his time to go home to be sure I was well taken care of. It became clear to me that his job was more than just a job. He really cared!! Thank you Brain!! C Zanin
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carolyn, we're delighted to hear that Brian went above and beyond for you at Priority Lexus of Virginia Beach. Thanks for sharing your experience!
I highly recommend Priority Lexus.
I highly recommend Priority Lexus. I am especially pleased with my service provider, Isabella Rodriguez. I couldn’t have asked for a more pleasant and helpful person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We’re so happy to have earned your trust at Priority Lexus!
I had a good salesman that really cared about.
I had a good salesman that really cared about. I did not feel like I was hustled
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A 5-star review always brightens our day! Thank you for choosing Priority Lexus!
Ease to schedule, Mike was a great service tech, kept me
Ease to schedule, Mike was a great service tech, kept me informed. Only complaint: no color print out of multi point inspection
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We’re glad you had a positive experience and would love to know how we can earn that fifth star next time. Priority Lexus - Customer Relations - feedback@priorityautomotive.com
Easy to make service appointments…my service advisor Mike
Easy to make service appointments…my service advisor Mike Moore is always the best person I always ask regarding my car service … he did recommend things i needed for my car. They did a great service and I will always recommend him to anyone who needs car service advice from Lexus services… thanks Mike for the help…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Reby, we're delighted to hear that Mike and the team at Priority Lexus of Virginia Beach provided such excellent service. Thanks for your recommendation!
My recent experience at Priority Lexus was a pleasant
My recent experience at Priority Lexus was a pleasant one! In addition to routine service, I had a concern regarding an occasional noise from my car. Both Brian and the technician completed a short test drive with me to see if the noise could be duplicated. Patience and commitment to client satisfaction is a PRIORITY for Brian and the team! Thank you for excellent service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Paul, we're delighted to hear that Brian and our team at Priority Lexus of Virginia Beach provided you with excellent service. Thanks for sharing your positive experience!
Easy to make appointment.
Easy to make appointment. Service representative was prompt, friendly knowledgeable and thorough. Loaner was provided and car was delivered clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star rating! We’re so happy to have earned your trust at Priority Lexus!