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Unity Chevrolet

(310 reviews)

Reviews

(310 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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The salesman is very enthusiastic and full of smiles and

The salesman is very enthusiastic and full of smiles and makes me always help The best sale I've ever seen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We are thrilled to hear that you had your best car-buying experience with us at Unity Chevrolet of Newburgh. Safe driving and enjoy your new vehicle!

People were very friendly and helpful .

People were very friendly and helpful . All issues were taken care of prompt. Pleasant experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you were well taken care of! Thank you for your review and for choosing Barton Chevrolet Cadillac.

Rhiannon was very professional and did an excellent job

Rhiannon was very professional and did an excellent job of getting my vehicle in to have a brake problem rectified.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jay - Thank you for leaving Unity Chevrolet of Newburgh a five-star review and sharing your appreciation for the excellent work of Rhiannon. Until next time, drive safely!

Consumer response

I hope to have an excellent working relationship with Unity Chevrolet as I did with Barton Chevrolet for years.

The only reason I am doing this publicly is that over the...

The only reason I am doing this publicly is that over the past couple of week I had sent two (2) emails under the "contact us" part of their home page and, surprise, not response. On October 7, 2021 I took my car in for an oil change. When they were done, I was told that I had an oil leak on the right side of the engine. A week or so later, I called and spoke to a woman. I made an appointment to have the leak repaired for October 21st and asked the women to call me if the part did not come in. I never heard back from then so I called on the 20th to confirm the appointment and that the part was in. I spoke to a gentleman who told me to come in the next morning. I arrived there on the 21st. There was no appointment listed for me and no one could figure out who had answered the call the night before confirming my appointment. Kenneth Whyte was frantic and went to find someone named Allen. He never came back. Another service man kept saying that they were terrible short of help. Short of help does NOT explain why someone would take the appointment and not do the paperwork necessary. Nor does it explain, a gentleman telling me to come in the night before if there was no appointment in the computer to confirm. To top it off, there is not oil leak. When I got home from the non-appointment, my husband saw a smudge of very dry oil and wiped it off. To date there is not oil leaking anywhere. No one there appears to know what they are doing. Total incompetence. BTW - if you need a loaner car while they work on your car. They only have one loaner and you have to wait your turn.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share about your recent experience in our service center. We can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Jason Barton - jason@bartoncadillac.com

Consumer response

How do you fix total incompetence?

I took my car in for state inspection. Service writer...

I took my car in for state inspection. Service writer Ken was very polite and accommodating. I was waiting for the vehicle, after an hour I asked if my car was ready, I was told it was not and then the other service writer rudely told me any service requiring a tech is an hour and a half wait. If I was told it was an hour and a half wait for a job that takes 15 minutes I would have gone elsewhere. I didn't appreciate the way the other service writer spoke to me plus an hour and a half to do an inspection. Guess what? Exactly an hour and a half later I was told my car was ready NEVER AGAIN!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Jason Barton - jason@bartoncadillac.com

Very dishonest care more about the sale then the customer...

Very dishonest care more about the sale then the customer finance manager very disrespectful. Beware

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Jason Barton - jason@bartonchevrolet.com

I was about 100 miles from home on a Saturday with my...

I was about 100 miles from home on a Saturday with my truck and trailer and had a break down. I found Barton Chevrolet and they went out of their way to get me fixed and back on my way. Between Rob in parts, Kenny at the service desk and Alan the manager my day went from a disaster to being all right. Thank you all! Spencer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Sincerely, Jason Barton - jason@bartonchevrolet.com

It was a good experience, the staff were friendly, the...

It was a good experience, the staff were friendly, the Finance manager was informative and thoroughly explained everything, Our sales person Jonathan Vazquez was very helpful, friendly and easy to talk to, He answered our questions enthusiastically and with knowledge. He took his time to explain and walk us through the process. He gave us detailed information on the inventory and specific cars I was interested in., he graciously showed me all of the cars special features and made sure I understood and knew how to use them all. He even set up my device so that I was ready to go. I felt like he cared about my comfort. Buying a new car can be a scary thing and an intimidating event, I was impressed on his level of understanding/kindness. He made the whole process a more pleasant one. Thank you Jonathan, best of luck to you. Sincerely, Eloiza and Wilfredo Morales

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Jason Barton - jason@bartoncadillac.com

Do not shop here at all. It’s horrible a place. ...

Do not shop here at all. It’s horrible a place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jason Barton - jason@bartoncadillac.com

Sold me a crashed car, would not let me see carfax,...

Sold me a crashed car, would not let me see carfax, wouldn’t do anything after I found out car was hit, gm rude spoiled brat, father is owner. Salesman very good. But owners sneaky evil snakes.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.
Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jason Barton - jason@bartoncadillac.com

Dealer response

This feedback is concerning to receive; however, at the time of this review, we did not own the business, as we took over in late February of 2022. We invite you to give us a chance to provide better service than the previous owner. If you ever need anything, please reach out to us directly. Best, Customer Care Team - (877)-811-9330

Consumer response

Funny these slim now out of business, now unity owned