Reviews
It’s the worst dealer in the area sorry to say it but
It’s the worst dealer in the area sorry to say it but since I bought a truck from them it’s been a problem
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about the issues you've been experiencing with your truck. We strive for customer satisfaction and it's concerning that we've fallen short in this instance. Please reach out to our Customer Care at customercare@unitycadillac.com so we can address these problems directly. Thank you.
Dashaun was courteous and professional keeping me updated
Dashaun was courteous and professional keeping me updated every step of the way. He helped the wait not feel as long, thanks again !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your stellar feedback about Dashaun! We’re grateful to have him on our team. We hope you visit Unity Chevrolet of Newburgh again. Take care!
Easy to make the appointment.
Easy to make the appointment. Service was done in ya timely and efficient manner. Satisfied customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad everything went smoothly and on time! Thanks from all of us at Unity Chevrolet of Newburgh.
Dashaun was excellent and my vehicle was serviced in good
Dashaun was excellent and my vehicle was serviced in good time! This is why I go to Unity.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad you can count on the Unity Chevrolet of Newburgh team to provide swift, seamless service. See you next time!
The service adviser incredible knowledgeable and super
The service adviser incredible knowledgeable and super friendly she knows how to get the job done efficiently
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our service adviser impressed you with her knowledge and friendliness at Unity Chevrolet of Newburgh. Thank you for sharing your experience!
Back in 11 of 2022 wanted to order a 2023 Corvette
Back in 11 of 2022 wanted to order a 2023 Corvette Stingray and the Sales Person did not Know how to do it and wanted 5K Over MSRP and Could Not Give Me a Price on my Trade In
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
It's disappointing to hear about your experience trying to order a Corvette Stingray. We strive for knowledgeable service and fair pricing, so it's concerning that this wasn't reflected during your visit. If you're open to discussing this further, please reach out at your convenience. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151
Ken was very helpful and polite took very good care of me
Ken was very helpful and polite took very good care of me and my car
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Ken took great care of you and your car at Barton Chevrolet Cadillac. Thanks for choosing us!
Lady who sign me in was exceptional kind & very
Lady who sign me in was exceptional kind & very knowledgeable. Everyone is very friendly and helpful. The work is fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Unity Chevrolet of Newburgh provided you with exceptional service! It's great to know the process was friendly and efficient. Thanks for sharing your experience!
Bernardo repaired the damage to my jeep- he is a good
Bernardo repaired the damage to my jeep- he is a good asset to your dealership! I will definitely let my friends know about Bernardo
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting Bernardo's excellent work at Unity Chevrolet of Newburgh! We're delighted to know he made such a positive impression, and we appreciate your recommendation.
I needed to see why the front left side of my Cadillac
I needed to see why the front left side of my Cadillac was scraping the road during right turns and also diagnose a small rattling noise on the front right side (possible loose backing plate). I had to wait a week to find an available appointment time. That was fine though since I wanted to make sure it was diagnosed correctly and it was easy to make the appointment through their website. I pull into the bay and advise the attendant my name and appointment time and I was immediately told that they would not be able to look at anything on my car now and that I would have to leave it for two days for a mechanic to look at it. Also, I would have to call them to make this appointment. I almost laughed in her face and then stopped myself and advised if they could just check to see if something was loose under the car. The attendant went over to the manager and spoke to her for a minute and then came back and said that I should have called and made an appointment. First of all, why would this joke of a dealership even offer online scheduling if they were not even recognized as appointments? Second, why wouldn’t someone from the dealership contact me and inform me of their 48 hour diagnosis requirement ahead of my appointment time? Finally, why couldn’t they at least check for something hanging from under my car since they clearly saw that they had completely screwed over a potential customer? I would have paid for the simple eye balling to see if something was hanging off the bottom, even if they could not repair it right there and then. In conclusion, this dealership is not only never going to see me for any type of business, but I have made it a goal of mine to bad mouth them on every medium possible. Feel free to check out my review on Yelp..which will be posted next. Truly one of the most atrocious displays of horrible customer service, managerial skills, and overall business model I have seen in decades. They hit the trifecta! If their goal was to show how little they care about how their business is ran and how customers perceive them..mission accomplished!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jeffrey, I'm truly sorry to hear about your frustrating experience. It sounds like we missed the mark in several areas, and I apologize for any inconvenience caused by our scheduling process and communication. Your feedback is invaluable as it helps us improve our service standards. We would like the opportunity to address your concerns directly. Please reach out to our Customer Care team at customercare@unitycadillac.com. Thank you!